Offboard Operations Specialist
One platform, a whole world of opportunity
Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.
When it comes to global employment, we walk the walk. We’re proof that companies don’t need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:
Created a fully-distributed, vibrant team of 500+ employees across 60+ countries
Established a diverse leadership team and an employee base that’s 60% female
Achieved one of the highest employee engagement scores in its class
Raised $150 million in Series C funding at a valuation of over $1 billion!
Our momentum speaks to the power of global employment and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire this role requires that you be based within UTC -3 / – 8hrs. Oyster is growing fast, and we are looking for an Offboarding Operations Specialist to join our Customer Experience Departmentto help us deliver a fantastic support experience to our growing number of customers and team members.
Your role is dedicated to educating and guiding customers about offboarding, so they feel supported and informed about the local requirements and steps. You will be part of our business’s frontline team and someone our customers interact with daily.
What you’ll do
You are the face and voice of Oyster to our customers and team members when they need support and guidance about the offboarding process and usage of the Oyster platform. You are facilitating the important, and sensitive phase of their journey where companies, local employers, and team members part ways;
What we’re looking for…
How we work together at Oyster
Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.
Our mission is to create a more equal world one global hire at a time. Everything we do ladders up to our mission and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.
We embrace asynchronous communication and collaborative work and we share how we work in the Oyster Public HQ to help other global teams learn from our experiences.
How YOU work
Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.
The best jobs should be available to everyone
At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email firstname.lastname@example.org with the subject line: Interview Accommodations.
Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @oysterhr.com email address. We will never ask you to send us money as part of a job offer. If you receive a suspicious email relating to opportunities at Oyster from any other email domain where someone is claiming to be a part of our recruitment team, or are directed to anywhere other than www.oysterhr.com/careers to view our available jobs we encourage you to submit a report through our Compliance and Ethics Helpline.