Nurse Clinical Informaticist

Nurse Clinical Informaticist

at Amwell


Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The Senior Clinical Informaticist serves as the hub of information management for program development within our clinical chat platform. They support the development of complex clinical chat programs within our conversation platform. They play an essential role adapting and repurposing existing clinical design frameworks for new program development.

As a cross-functional role, the Senior Clinical Informaticist works closely with both client clinicians and internal teams – clinical informaticists, clinical modelers, conversation design and implementation teams to design an evidence-based clinical framework for chat programs, as well as maintain the clinical chat program library. This role also partners with product and engineering teams to support platform efficiencies.

The Senior Clinical Informaticist plays an essential role in gathering and documenting clinical workflows and chat program requirements from clinical clients. They partner with internal informatics, modelers, conversation designers, and implementation teams to ensure coordinated and efficient program development.Guided by client clinical workflow, goals, and the patient journey, the Senior Clinical Informaticist also systematically compiles knowledge from research papers, published guidelines, client clinicians, and clinical and informatics advisors to create a chat program framework that leads to actionable data and informs conversation design.

The Senior Clinical Informaticist helps manage the clinical chat program library a repository of knowledge artifacts and documents that provide a framework for creating or adapting programs. They are responsible for maintaining the specification documentation that tracks and outlines program iterations, overseeing change management, defining best practices and supporting standardization across programs.

The Senior Clinical Informaticist role will report to the Sr. Manager, Clinical Program Design, with oversight from our physician informaticists.

Core Responsibilities:

  • Work with client clinicians and internal clinical informatics to define and design clinical frameworks for clinical chat programs.
  • Ensure clinical framework and program scope is appropriately and effectively communicated and maintained in specification documentation.
  • Partner with conversation design team to translate clinical frameworks. Ensure clinical accuracy and appropriateness of chat program content.
  • Assist with coding of data elements and provide oversight of interoperability aspects of a program (e.g., coding and selection of data elements for Epic Flowsheet integration)
  • Organize knowledge artifacts/documents and reconcile with chat scripts and other assets.
  • Create visualizations and summaries of program proposals to facilitate stakeholder decision-making.
  • Stay abreast of current clinical evidence and update existing programs and patient education in a diverse set of clinical domains.
  • Work with the analytics/operations team to incorporate user feedback and drive program improvement.
  • Lead a testing group in testing and debugging of programs.


  • Bachelor of Science Degree in a healthcare related role that incorporates patient care
  • 3+ years’ experience in delivering healthcare or supporting the delivery of healthcare in a variety of service lines
  • 5+ years demonstrative experience with supporting informatics solutions in the context of clinical processes, e.g., support of clinical information flow for decision support, development of patient facing applications, or equivalent academic work
  • Experience implementing business rules logic in the operationalization of clinical processes
  • Experience working with clinical taxonomies and ontologies, how they are organized and used in organizing health care data
  • Experience in designing impactful CDS (Clinical Decision Support) solutions
  • Comfort and familiarity with a range of software tools (Microsoft 365, Lucidchart/Visio, Jira, etc.) to produce documentation and figures, manage tasks, etc.
  • Ability to work remotely with dynamic teams across a wide range of time zones, and stay on top of multiple projects
  • Experience with the display of complex clinical data


  • Advanced degree in Clinical Informatics (master’s or higher)
  • Demonstrative knowledge of programming and coding language, preferably in JavaScript
  • Editorial experience, documentation management
  • Project management experience

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

Salaried, Exempt Roles:

The typical base salary range for this position is $98,400- $135,300. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

  • Flexible Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Paid Parental Leave (Maternity and Paternity leave)
  • Employee Stock Purchase Program
  • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance