Notifications Platform Writer

Notifications Platform Writer

Location

Global – Remote

Type

Contract

Department

Client SuccessEditorialContractor Roles

About Omniscient Digital

Omniscient Digital is an organic growth agency helping B2B software companies turn content and SEO into growth channels. We’ve helped build content and SEO programs for companies like Jasper, Adobe, Loom, Order.co, Vendr, Hotjar, and more.

Our work has been featured on websites like HubSpot, Shopify, Intercom, and CXL, and our strategies are used by many of the top content marketing teams around the world.

Our team is 100% remote. Learn about the core values that drive how we work and build a company.

About this role

Omniscient Digital is growing quickly, and we deeply believe in our commitment never to compromise content quality. It’s what differentiates us from other agencies. Writing great content requires great writers.

We’re seeking a stellar writer with expertise in software engineering, API integrations, and, ideally, multi-channel notification systems. The ideal candidate should have experience working as or writing for software engineers, engineering managers, and product managers.

*Please note that we don’t work with writers who subcontract their work.

Responsibilities:

• Create semi-technical blog content that appeals to software engineers and product managers, providing value through in-depth insights, practical examples, and best practices related to notification systems and API integrations
• Develop and refine website content to accurately explain our client’s multi-channel notifications platform and its integrations with tools like Twilio, Sendgrid, Slack, and Microsoft Teams
• Ensure projects are completed on time and meet quality standards
• Implement complex client documentation, feedback, and changes whenever possible
• Use company brand voice and messaging for written pieces to reinforce the company culture
• QA content for errors
• Collaborate with software engineers, product managers, and marketers to create more precise and engaging content for the company
• Suggest best practices and optimizations throughout content projects
• Manage complex information and multiple projects within content specifications and budget restrictions

Job Qualifications and Technical Skill Sets

• Experience as a software engineer or product manager. You’ll be writing primarily for software engineers, engineering managers, and product managers, so it’s valuable to understand their pain points, workflows, desired use cases, etc.
• 3+ years of experience in writing for a software engineering or product management audience. You can use your expert-level knowledge of software engineering principles and building with APIs to inform your writing. You supplement that expertise with thorough research to write content that aligns with our client’s expectations and speaks to their audience.
• Familiarity with API integrations. In particular, you’re well acquainted with notification platforms like Twilio, Sendgrid, Slack, and Microsoft Teams.
• Experience with both print and digital media formats. You’re also proficient in word processor programs such as Microsoft Word and Google Docs and PDF software such as Adobe Acrobat.
• Excellent written and verbal communication skills, and healthy analytical and critical thinking skills. You turn complex concepts into compelling narratives. You’re skilled at finding the story within complicated topics and can capture our client’s brand voice in every piece of writing.
• SEO experience. You know how to search-optimize your content without sacrificing quality, and can balance the needs of both your client and reader within your content.
• Experience interviewing subject matter experts. You’re comfortable independently conducting SME interviews to add industry opinion and narrative to your content. You know how to draft questions to get the information you need and how to structure stories around the answers.
• Time management and organizational skills. You always meet your deadlines—or communicate in advance when you may need a deadline pushed back.

• Positive attitude. You’re kind, passionate, curious, and friendly! You’re open to exploring new ideas, keep updated on trending topics in the infrastructure management software industry, and feel passionately about crafting excellent content. You welcome feedback and love learning how to improve your craft.

Other Preferred Qualifications:

• Hands-on experience on projects involving notification systems or API integrations. You’re no stranger to designing, automating, managing, and sending text, email, push, and chat notifications in a software development context. You’ve tackled notification inbox implementations for web and/or mobile apps, and have a solid understanding of the challenges of scaling notification systems.
• Some B2B, SaaS, and marketing experience. We primarily work with clients in these fields. Writing and/or first-hand experience in one or more of these areas will help you acclimate to our working environment and excel in your craft.

Portfolio

A recent portfolio with relevant writing experience is a must. Please submit 3-5 sample articles that have been published within the past three years for consideration, at least 2 of which relate to software development. Older samples will be accepted only if accompanied by newer works.

Our hiring process

We read every application and do our best to get back to each applicant within a few weeks of submission. However, response times may vary depending on the time of year, number of applicants, and other factors.

Note: We’re urgently hiring for this role. If we’re interested in moving forward with your application, we’ll likely reach out sooner via email.