Network Engineer (Telecom) Remote

You could be the one who changes everything for our 26 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Troubleshoots, resolves, and documents Tier III support calls as related to the LAN, WAN, and Telecommunications • Troubleshoots, resolves, and documents Tier III support calls as related to the LAN, WAN, and Telecommunications. • Performs troubleshooting and diagnosis assistance for network and telecom equipment; coordinates resolution with senior team members. • Assist with the implementation of specific network services projects. • Follows specific procedures for documenting incidents and updating knowledge base. • Maintains and follows project implementations schedules. • Configures and deploys equipment in accordance with project implementation plan. • Utilizes network management tools for event monitoring and fault isolation. • Performs activities required for timely completion of voice and data projects (e.g. installation, configuration, testing, status meetings, etc.) • Collaborates with senior team members for technical guidance and direction on many network and telecom related issues. • Schedules and performs HW/SW installation and upgrades. • Assist with documentation as related to specific projects. Education/Experience: Bachelor's degree in related field or equivalent. 2+ years of related experience . Knowledge of commonly-used concepts, practices, and procedures within a particular field. Experience troubleshooting advanced telephony issues and ability to work with senior II's on problem diagnosis. Experience using network tools such as Wireshark, Visual Uptime, or others for troubleshooting and fault isolation on VoIP issues. Experience implementing medium scale telecom projects and creating and following project plans using MS project or other tools. Advanced knowledge of the OSI layer model. Knowledge and hands on experience with advanced VoIP technologies and advanced network technologies (ex. VLANs, QoS, DHCP). Advanced experience configuring and installing Avaya telecom equipment. Basic understanding of Linux and Windows. Working knowledge of telecom applications (ex. IVR, Witness call recording, Workforce Management, CMS, Modular Messaging, desktop wallboard software). Experience with advanced call flow design and vectoring, including hosted solutions. Avaya ACS or equivalent preferred. Experience in the healthcare industry preferred. Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. TITLE: Network Engineer (Telecom) Remote LOCATION: Various, Massachusetts REQNUMBER: