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Member Administration Specialist I

Title: Member Administration Specialist I (Remote)

Location: United States

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 30 states: AZ, CA, CO, CT, FL, GA, ID, IL, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

If you are an Internal Candidate, please apply via our Internal Job Board.

At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:

  • Nurture A Learner’s Mindset -using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
  • Build Shared Success – building partnerships and working collaboratively with others to meet shared objectives
  • Be an Owner – holding self and others accountable to meet commitments
  • Create Belonging – recognizing the value that different perspectives and cultures bring to our company

Application Summary: Thank you for considering this exciting opportunity, as we anticipate a high level of interest from talented candidates; we encourage you to approach the application sincerely and put forth your best effort. Only a resume and application questions are required, no cover letter necessary.

Application Deadline: Interested candidates should submit their application by Friday, September 8th, 2023 by 10am MT.

Guild is hiring a Member Administration Specialist I to be a key contributor to the Member Administration team. The Member Administration Specialist I support Guild’s members (students) in achieving their educational and career mobility goals through efficient and accurate processing of benefits usage requests. This is an operations-focused role that supports innovation, problem-solving, collaboration, and skill development across a number of functional areas.

Your day-to-day responsibilities will include processing applications, transcript orders, and/or reimbursement requests; providing excellent customer service if interfacing directly with members; and partnering with cross-functional colleagues to drive process improvements. In doing so, Member Administration Specialists ensure adherence to specific employer partner and learning partner policies, Service Level Agreements (SLAs), and a high-quality member experience.

For this role, we are looking for an individual who has attention to detail and a strong work ethic. Excellent communication and time management skills are a must. The ability to work cross-functionally with peers and leaders is also important.

As a Member Administration Specialist I you will:

  • Process applications, transcript orders, and/or reimbursement requests with efficiency and accuracy
  • Abide by processing SLAs established by learning partners and/or employer partners
  • Find opportunities for process improvement
  • Collaborate within and outside of Member Administration team(s) as appropriate to support the Guild member journey and troubleshoot issues
  • Lead and/or support initiatives that advance the mission and work of Member Administration, Member Services, and the company overall
  • Assist with additional processing function(s) beyond your primary role as needed
  • Serve as subject matter expert (SME) in processing at least one benefit function (reimbursement applications; direct pay applications; transcript orders; Guild Certified Network applications; and/or reimbursement requests)
  • Regularly collaborate with other member-facing Member Services teams (Support & Resolution, etc.) to troubleshoot issues, improve processes, and advance projects
  • Occasionally lead or co-lead meetings or presentations
  • Be a great teammate, solution-oriented, communicate well, and demonstrate Guild values

As a Member Administration Specialist I, you may:

  • Seasonally assist with other Member Administration functions as needed
  • Respond to member inquiries/cases

You are a strong fit for this role if you have:

  • Passion for Guild’s mission
  • Exceptional attention to detail and organization
  • Excellent written and verbal communication skills
  • 0-2 years experience in a customer service or operations role
  • Self-starter with proven time management skills
  • Adaptable; can work independently while managing multiple responsibilities and priorities in a dynamic, cross-functional, and fast-paced environment
  • Ability to identify areas of opportunity for process improvement
  • Problem solver–use resources prior to escalating (but raise issues appropriately/as needed)
  • Something else? Wonderful, we’re curious to learn more about you!

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including an hourly rate of $28.84 ($60,000/yr), as well as company stock options.

We are committed to providing opportunities that align with our larger company strategy of Career Mobility. We believe that skills are transferable and value candidates that have a passion for our mission and a learner’s mindset. If you don’t have 100% of the qualifications but can see yourself doing a great job, we invite you to apply.

This is considered a Covered Role under the Department of Education’s Ban on Incentive Compensation. Your compensation will not be established or changed, directly or indirectly, based on your success in enrolling students or the management of those activities by those who report to you.

#LI-CB-1

At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families all without paying for tuition or career services on their own.

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for the future
  • Open vacation policy for employees to rest and recharge
  • 8 days of fully-paid sick leave, to take the time to heal and or recover
  • Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
  • Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
  • Education benefits and tuition assistance to help your future development and growth

PRIVACY NOTICE

I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment. Guild will treat my information in accordance with Guild’s Privacy Policy.

I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process. Please see the California Notice at Collection if you are an applicant that resides in the State of California.