Manager, Customer Experience and Integrity Recruiting

Manager, Customer Experience and Integrity Recruiting

Location: United States – Remote

About the Team

The DoorDash Recruiting Team is focused on building DoorDash culture, one quality hire at a time. We partner with hiring teams to design and execute recruiting strategies that enable DoorDash to hire exceptional talent in the most efficient and unbiased ways.

Our focus areas are:

• RECRUITING STRATEGY–We partner with hiring teams to design recruiting strategies & processes to consistently attract and hire amazing people at scale.
• BUILDING RECRUITING CAPABILITIES–We develop and build capabilities so the people of DoorDash can be an extension of the Recruiting team, increasing their skills and confidence in assessing quality talent with an eye on creating diverse & inclusive teams.
• CANDIDATE EXPERIENCE–We manage the finesse of the interview scheduling and logistics to create a memorably personalized and unparalleled candidate experience.
• QUALITY OF HIRE–We are a true partner in hiring; it’s our job to help managers ensure we take a structured approach to hiring to ensure we are hiring only the best for DoorDash!

About the Role

The Manager of CXI (Customer Experience and Integrity) Recruiting is responsible for developing and driving our recruiting strategy across our domestic and international Support, Customer Experience, Trust and Safety, and Fraud functions. As a leader at DoorDash, you will act as a strategic partner for leaders of business functions to identify talent needs, implement sourcing and scaling solutions, deliver innovative programs for diversity recruitment and drive the team to deliver against our bold and dynamic hiring plans.

You’re excited about this opportunity because you will…

• Lead DoorDash’s US and Mexico recruiting strategy with a focus on acquiring top diverse talent to meet our current and future hiring needs for our core business functions.
• Attract, develop and retain Recruiters and Sourcers of all levels and capabilities.
• Deploy forecasting, reporting and analytics rigor to track key recruiting and sourcing metrics and measure progress against team goals.
  • Deliver ongoing reports to track results, progress to goal, impact, hiring quality and cost-effectiveness of the Recruiting team.
  • Use information to detect trends/insights and adjust the strategy to optimize the impact of the team.
  • Proactively communicate strategy updates and team productivity to leadership and hiring teams.
• Provide expert guidance to our leaders and hiring managers to attract, evaluate, onboard, and retain highly-skilled diverse candidates.
• Lead and mentor team members with a focus on DoorDash’s history and growth, industry knowledge and innovation within recruiting as a profession.
• Meaningfully contribute to org planning and design, and implement and maintain processes, tools, and systems needed to scale and support the recruiting team in the short and long-term.

We’re excited about you because…

• You are an authentic, inspiring and hands-on leader with experience driving, building and scaling recruiting teams in hyper-growth environments.
• You are a beacon for the best recruiters and sourcers; they seek you out and will follow you anywhere.
• You have 8+ years of recruiting/sourcing or equivalent business experience, with at least 4+ years of management experience leading high-performing teams within a fast paced environment
• 2+ years of experience in high volume recruiting
• 1+ years of leading international teams, preferred
• You build trusted relationships with people at all levels, across multiple functions and in all geographies.
• You have a bias for action and have an inner drive and fierce commitment to excel in the pursuit of business goals.
• You possess a penchant for seeking out new experiences, knowledge and candid feedback and an openness to learning and change.
• You have an understanding of technology and/or logistics industries and extensive experience leading in-house, geographically dispersed recruiting/sourcing teams.
• You’re skilled at using data and analytics to develop insights and drive decisions.
• You have a strong point of view on how diversity and inclusion play a key role in a company’s success, track record of leading teams to achieve diversity recruiting goals and proven success working with internal and external diversity partners.
• You have adaptable and superior communication skills (verbal, written and presentation) at all levels (IC to Exec/BOD).
• Able to travel up to 25% of the time internationally

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$134,000—$213,000 USD

Colorado Pay Range:

$134,000—$191,500 USD

New Jersey Pay Range:

$134,000—$181,000 USD

New York Pay Range:

$134,000—$213,000 USD

Washington Pay Range:

$134,000—$202,500 USD