Manager, Customer and Market Research

Title: Manager, Customer and Market Research

Location: Remote, Waltham, MA, Loveland, CO, Gainesville, FL

Job Description:

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We are looking for a Manager of Customer and Market Research to drive our marketing and customer research efforts. This role will influence three research verticals (Market Research, Customer Research, and Competitor Intelligence) and will be key in driving strategic initiatives as well as developing and managing several researchers. You’ll function as a player/coach, conducting your own research while also managing a group of two to three researchers. This role is designed for individuals who thrive in a fast-paced, high-stakes, high-visibility, and rapidly changing environment. If you are someone who enjoys challenges and is constantly seeking new opportunities for growth, this role is perfect for you.

Candidates must have a passion for executing research quickly and strategically while building great working relationships along the way.

This can be an in-person or remote position. However, you are also welcome to work in any of our established offices in Boston, MA, Gainesville, FL, or Loveland, CO.

What you’ll do:

• Responsible for independently conducting research projects from start to finish, including research design, analysis, report building, and dissemination of the core insights. This can stretch across all three research verticals: customer research, market research, and competitive intelligence.
• Conduct complex research from start to finish. This would include but is not limited to brand strategy work, touchpoint satisfaction, pricing and packaging studies, product research, and market segmentation.
• Mentor, develop, and manage junior researchers, growing their current skills and ensuring their projects are done on time and up to standards.
• Become a key point of contact for senior leaders and teams. Present research findings to senior leadership and conduct larger team shareouts.
• Lead and manage larger multi-person research projects, ensuring deadlines are met and tasks appropriately delegated while contributing to the research process. This can include but is not limited to developing screeners, questionnaire writing, data analysis, survey programming, qualitative interviews, etc.
• Contribute to the strategic direction of the research group, constructing research plans, vetting research vendors, and making proactive recommendations to optimize the team better to fit with business priorities.

Who you are:

• Bachelor’s degree in Statistics, Marketing, Economics, Business, or a related field. A master’s degree is highly preferred
• 8+ years of Market and Customer Research Experience, leading progressively more complex projects that tangibly impact high-level business decisions. 2+ years leading junior research teams
• Experience with advanced market and customer research studies (i.e., pricing and packaging studies and market segmentation)
• Excellent ability to create logic-driven, data-backed recommendations that go beyond descriptive statistics; excellent written and oral communication skills
• Strategic thinker and experienced operator: Proven ability to both identify opportunities in the marketplace and drive action to pursue those opportunities
• Strong collaborator who can build excellent working relationships with both peers and executive leadership
• Self-starter who can operate a team with limited guidance
• Fearless to take on new responsibilities or try something new

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency – All Full Time Employees

$104,000—$130,000 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we’re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you’re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.