Manager, Account Management

Manager, Account Management

Remote, United States

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

Account Manager

As an Account Manager, you will lead relationship development efforts and oversee strategic account management initiatives. You will manage Value-Based Care (VBC) Payor Program accounts through in-depth knowledge and understanding of the provider and payer marketplace, systems, and workflows. Our customer accounts include Commercial Insurance Payors, Accountable Care Organizations, and other non- Governmental organizations that have contracted with Interwell Health to receive Integrated Care Management Services for End-Stage Renal Disease (ESRD) and chronic kidney disease (CKD) patients.

The work you will do:

• Develop and implement strategic account management plans to maximize client satisfaction and retention

• Lead and cultivate strong relationships to drive growth and expand market presence.

• Implement strategies to mitigate risks related to contracts and address issues proactively.

• Take ownership of key milestones and deliverables, ensuring timely completion and alignment with client expectations.

• Drive forward initiatives collaborating with internal and external stakeholders to ensure successful outcomes.

• Acts as a subject matter expert for IWH client management processes and maintains solid understanding of CMS and health plan regulations pertaining to Managed Care and Accountable Care Organizations

• Collaborate with clients and internal teams to make informed renewal decisions based on account performance, client needs, and market conditions.

• Provide regular reports and updates to senior leadership, highlighting achievements, challenges, and opportunities for improvement.

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Resolve complex account problems creatively and in a timely manner, using all investigative resources at hand to research and gather viable solutions.

• Prepares and delivers customer specific presentations outlining program activity, clinical outcomes and financial performance.

• Works closely with internal and external data teams to organize data exchanges and troubleshoot issues when they occur.

• Produces and maintains flow charts outlining internal and external processes, workflows, and systems logic

• Uses project management skills and experience to implement multifaceted programs for new and existing clients

• Maintains positive customer relationships by working with internal partners to ensure contractual obligations are being met; ensures that defined contractual requirements and performance guarantees are adhered to by the organization and delivered to customers in a timely manner

• Supports the IWH Leadership Team in new policies, procedures, and workflows as it relates to Account Management

The skills and qualifications you need:

• 5 + years of account management and business development experience.

• Bachelor’s Degree required in Business Administration or Health Care Administration.

• Strong interpersonal skills with the ability to cultivate and maintain meaningful relationships with clients and stakeholders fostering trust and collaboration.

• Result driven and strategic thinker with the ability to analyze data, identify opportunities, and develop actionable insights.

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

– We care deeply about the people we serve.
– We are better when we work together.
– Humility is a source of our strength.
– We bring joy to our work.
– We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone’s unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.