Manager, Account Management

Title: Manager, Account Management

Location: Remote

Who we are

Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight their customers.

Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.

Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.

Overview

We’re looking for a Manager of our Tier 3 Accounts to join our team! This person will nurture and lead a team of Account Managers, scaling across a portfolio of 400-500 merchants. Crucial to the success of our business, this person will be the aggregate voice of our merchant base in Tier 3.

We are looking for someone who is savvy with strategy and has the ability to design the next phase of this program end to end. This individual ideally has prior experience with a one to many approach and has a strong understanding of how to drive value through systems automation combined with best-class strategy.

What you will do

• Live by and champion our values: #day-one, #ownership, #empathy, #humility.
• Professionally build, document, and implement the execution of Consultative Strategies for your team’s portfolio.
• Propose, own and direct team-wide initiatives that directly impact the success of Account Management.
• Mobilize your team to deliver best in class experiences to their book of business. This includes delivering on scaled solutions as well as creative problem solving.
• Train Account Management team members on consultative best practices, the application of feature implementation, and escalation resolutions.
• Communicate clearly and succinctly to customers and stakeholders on Account Reporting: inclusive of Risk + Churn, NRR and Renewals
• Collaborate with connected teams to execute tactical implementation of strategy.
• Craft and report merchant revenue, brand experience, product feedback, and more internally at Recharge. Champion your merchant portfolio’s needs on an aggregate.
• Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and key results

What you’ll bring:

• 3-5 years of proven success in people management
• 5+ years of SaaS experience, ideally in Account Management
• Strong leadership to enable, coach, and drive team members to action
• A deep understanding of customer success best practices, particularly centered around growth and retention
• Organized with Project Management Experience; properly orchestrate merchant needs internally & externally on the aggregate
• E-commerce industry, tech-stack and knowledge of subscriptions
• Experience with spearheading large scale initiatives that impact multiple teams
• Expertise dealing with unexpected issues with out-of-the-box solutions
• Established techniques in working with cross-functional peers to achieve company-wide objectives
• Ability to work remotely and desire to make an impact at a high growth company
• Bachelor’s degree or equivalent experience desired

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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.