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Leave Coordinator – FMLA

Leave Coordinator – FMLA

  • Requisition ID 2023-22335
  • Job Locations US
  • Position Type Regular Full-Time
  • Category Claims
  • Business Unit BUS_TPA US

Excellence In Everything We Touch

Position Summary

Under general supervision of the team manager, this position is responsible for administering various clients’ Family Medical Leave Act (FMLA) policy and performing various clerical duties to support the administration and operational functions of the unit.


  • Assists associates with leave of absence requests and guides them through the process
  • Processes all leave of absence paperwork according to established procedures and laws
  • Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
  • Administer the FMLA policy
  • Review FMLA documentation for accuracy and completeness.
  • Make recommendations to approve or deny requests for FMLA based on federal regulations.
  • Conduct FMLA training for Department supervisors and employees
  • Coordinates correspondence, forms and other documents via the claim system
  • Generate reports as required
  • Maintain files
  • Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
  • Keeps complete records of all LOA requests and maintains tracking and analysis of data
  • Participates in developing goals, objectives, and systems. Maintains compliance with standards and federal/state regulations
  • Serve as an internal reference to the team for certification requirements and processing
  • Contact Providers for clarification
  • Input and analyze data
  • Support management with special projects as necessary
  • Upholds the Crawford Code of Conduct


  • Associate’s degree or equivalent combination of education and experience
  • 2-5 years of FMLA claim administration or a related field
  • Current knowledge of the integrated disability and absence management industry
  • Excellent customer service skills and ability to manage difficult and stressful situations
  • Strong communication skills written, verbal, persuasion, motivation, facilitation of strong working relationships
  • Ability to manage business expectations and resolve concerns, by communicating status and issues
  • Ability to effectively prioritize and escalate customer issues
  • Ability to interpret and analyze multiple facts
  • Must have a solid understanding of FMLA and employment