Learning Operations Specialist, Medical Excellence Learning and Development

Learning Operations Specialist, Medical Excellence Learning and Development

(Contractor)
Location: Remote
Duration: 12 Months
Description:
The Learning Operations Specialist, as a member of the Learning and Development function within the Global Medical Excellence team, will be responsible for managing day-to-day global learning operations and optimizing processes to ensure successful learning outcomes.
This role requires a candidate who has expertise managing Learning Management Systems, working with learning analytics, and managing projects across a range of learning operations deliverables to achieve tangible results.
Key responsibilities:
Manage the LMS (ACTO) to create, edit, and maintain training items, classes, assessments and curriculums; create and distribute reports; troubleshoot and resolve issues; track course revisions and history; maintain data integrity rules and processes; build online certifications and evaluations; manage LMS integrations; review and monitor system performance and ensure content delivery, user access, and tracking/reporting functionalities are optimized; train end users and communicate new features/product updates
Manage accounts and processes for using digital learning and engagement technologies such as Brainshark, Panopto, and Slido
Create playbooks, templates, trackers, and surveys to drive consistent and efficient global learning operations processes, including onboarding, training deployment, attendance records, knowledge assessment, and learning measurement
Develop and maintain metrics and dashboards using varied data sources
Maintain and update internal training information sites and file repositories, including SharePoint, MS Teams, and the global training calendar
Collaborate with stakeholders within Medical Excellence as well as with colleagues in the broader Medical Affairs organization and partner organizations such as Corporate Learning & Development, Commercial Learning & Development, and Clinical Operations Learning & Development
Knowledge & Experience:
3+ years with hands on LMS systems configuration and system administration experience that demonstrates a solid understanding of how to configure and manage a learning management system. Preferred experience with ACTO LMS.
Experience with loading, organizing, and deploying content, importing tools, SCORM standards, VLS integrations, API integrations, editing & managing notifications, and updating security roles and system configuration
Strong, professional written and verbal communication skills
Ability to work independently with minimal oversight as well as actively contribute to project teams is required
Highly organized and willing to help out on a diverse set of projects and tasks
Proficiency in Microsoft Office applications including Excel, Word and PowerPoint.
Experience using VLOOKUP and Pivot Tables to manipulate and analyze data sets
Strong technical, analytical and problem-solving skills. Must be able to think critically and be comfortable making assumptions when data or information is incomplete or conflicting.
Excellent project management skills, highly focused on implementation and achievement of tangible results.
Comfortable working with people at all levels of the organization, internal stakeholders and vendors
Required Years of Experience: 5+
Top 3 Required Skill Sets:
LMS Management; Learning Process Management; Project Management
Top 3 Nice to Have Skill Sets:
Learning strategy; Instructional design; Change management
Unique Selling Point of this role:
Opportunity to create an exceptional learning experience that enables scientific personnel to positively impact patient lives
Required Degree or Certification: None – experience is most important

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.