Lead User Experience Designer

Title: Lead User Experience Designer

Location: VA-McLean

***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, Memphis, TN, or Remote*


This is your chance to be a part of an in-house Customer Experience team that’s using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Lead User Experience Designer , you will bring your technical skills to a hospitality company with an award-winning culture. On the Experience Design team reporting to the Director of UX Design, you will support projects including several Mobile App projects. You will hold a passion for using technology to solve creative problems for people. You are expected to act as a subject matter expert on consumer behavior on websites and mobile apps, especially those related to travel. The Lead User Experience Designer must understand the full consumer experience and be the “Voice of the Customer” throughout the organization and make sure it is heard in all decision-making processes that impact the consumer — helping create and sustain a consumer-centric culture.


Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.


Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Advocate for the customer across the teams and across stakeholder levels; this includes supporting and validating big-picture, 40,000-foot concepts to ground-level implementation without missing a beat.
  • Lead all aspects of evaluative and generative user experience research through qualitative methodologies including but not limited to: testing prototypes through user interviews, coordinating in-depth usability testing, mining user analytics, etc.
  • Align and assist with driving the strategic direction for our in-language and localization efforts.
  • Interpret research quantitative data and qualitative feedback into actionable next steps
  • Develop user-centered designs considering customer feedback, personas, user research, technical constraints or opportunities, and business needs
  • Communicate design ideas and prototypes clearly and persuasively to a variety of audiences
  • Deploy a variety of practices to efficiently yet effectively create designs
  • Leverage proven patterns to enhance and optimize products – Establish and shape our Design Language and Component Libraries in collaboration with UI Design
  • Design accessible features
  • Contribute to the product strategy and roadmap
  • Facilitate workshops (journey mapping, problem-statement, etc.)
  • Contribute to user story evolution to make sure the experience expectations are clear· Keep abreast of competitor products and industry trends
  • May independently coordinate, lead, or manage small /non-complex projects, or individually perform segments of larger projects

How you will collaborate with others:

  • Collaborate with pod team members and business stakeholders to develop a core understanding of user personas and deliver solutions
  • Collaborate with the Research and Experimentation team to identify learning opportunities and uncover user’s needs
  • Collaborate with Content Designers to understand how users consume and navigate content and support information architecture strategy
  • Ensure coherence and consistency of features and functions across the overall journey, in and outside your focus area
  • Collaborate with UI designers to implement attractive designs
  • Support less experienced staff

What projects you will take ownership of:

  • As the Lead UX Designer, you will be pivotal in supporting various Mobile App projects, including but not limited to enhancements to the Hilton Honors app, ensuring seamless user experiences and driving engagement.


You have these minimum qualifications:

  • Seven (7) years of work experience as a user experience designer, product designer, digital designer, or similar role
  • Experience with native mobile and web platforms
  • Experience with common design tools such as Figma, Sketch, Adobe Creative Suite, etc.
  • Understanding of accessibility standards
  • Experience pitching and presenting designs to stakeholders and leadership
  • An online portfolio or samples of work demonstrating experience creating great user-centered design solutions
  • Travel up to10%

It would be useful if you have:

  • Experience developing process flows, conceptual diagrams, sketches, wireframes, and prototypes to conceptualize and communicate high-level design strategies and interaction behaviors
  • Understanding of current and emerging technologies
  • Experience working with remote teams
  • Experience in an Agile/scrum environment
  • Commitment to learning and expanding expertise and technical knowledge.


Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $100,000-$140,000 and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE


Job: Experience Design

Title: Lead User Experience Designer

Location: null

Requisition ID: COR014JL