Title: Lead Nurture – Team Lead
Reporting to the Lead Nurture Supervisor, the Lead Nurture Team Lead will support enrollment activities by acting as the first point of contact for Lead Nurture agents. The Team Lead will be responsible for supporting the Lead Nurture Agents by providing daily workflows, speaking with escalated caretakers, tracking productivity and coaching. A successful Team Lead will be able to excel at identifying the needs of their pod. They should be able to provide clarifying program information to agents assisting prospective families and assist them with making an informed decision about their student(s) education. Team Leads should also keep customer satisfaction at the core of every behaviour they demonstrate.
Pearson Virtual Schools is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide our employees with the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to the privacy of records, technology standards, equipment standards and expectations.
The following equipment will be provided to you by the company as a full-time employee:
The following equipment will need to be provided by you, as the employee, when working from home:
Customer Centric – Acts with a strong customer mindset (both internal and external) and i a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
Communications – A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
Works well in a matrix – Models collaboration, solves problems with peers, builds trust and support.
Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, and New York City laws, the pay range for this position is as follows:
Minimum full-time salary is $21.45