Lead Analyst, Customer Insights

Title: Lead Analyst, Customer Insights (Remote)

Why join Stryker?

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.

Job description

Who we want

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do

We are seeking a highly skilled and motivated Lead Analyst for our Customer Insights team. The ideal candidate will focus on the Voice of Customer (VoC) but will also support Voice of Competitor (VoCom) and Voice of Country (VoCty) initiatives to ensure a comprehensive understanding of the market landscape. This role is crucial for driving customer-centric strategies and supporting all prongs of our business. We are looking for someone who loves data, but also someone who can tell stories with data and has a passion for developing that muscle.

Voice of Customer (VoC):

• Manage primary VoC initiatives to gather, analyze, and interpret customer feedback from various channels.
• Develop and implement surveys, focus groups, and customer interviews to capture detailed insights. Synthesize customer feedback to identify key trends, pain points, and areas for improvement.
• Collaborate with third parties to lead blinded market research efforts (quantitative and qualitative). Source, evaluate, contract with, and manage the performance of third-party vendors providing key business intelligence data.

Voice of Competitor (VoCom):

• Conduct competitive analysis to understand market positioning and strategies of key competitors.
• Monitor competitor activities, including product launches, marketing campaigns, and customer feedback.
• Assist with writing reports and insights on competitive trends to inform strategic decision-making.

Voice of Country (VoCty):

• Support the annual global market model process by attending, contributing to, and documenting market model working sessions with country teams.
• Assist with support and testing the systems where data is housed.
• Assist with developing reports and insights on forecast insights as they relate to country/region, disease state, and product line.

Responsibilities

• Overall this individual will develop and deliver actionable, intelligence-driven research, analytics, and insights to support business objectives and decision-making.
• Create, manage, and distribute business intelligence reports and dashboards.
• This individual should enjoy working on visual Analytics. Expand the use and role of visual analytics (Power BI) and act as a Subject Matter Expert (SME) in this field. They will create visual outputs for global market share, market models, , and other relevant analytics.
• Our mission as a team is ‘Partnership from Data to Decision’ and as such this individual should collaborate with cross-functional, global teams including Marketing, Business Development, Finance, International Marketing, field-based Sales & Marketing, Project Management, Clinical, and Regulatory to source and incorporate market intelligence impacting market models and other planning tools.
• Participate as a representative on cross-divisional Business Intelligence councils and working groups.

What you need

• Bachelor’s degree in Business, Marketing, Data Science, or a related field. Advanced degree preferred.
• 4+ years experience in customer insights, market research, or a related analytical role.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau).

Why Join Us:

• Be a part of a dynamic team focused on driving customer-centric strategies.
• Opportunity to influence key business decisions with impactful insights.
• Engage in a role that supports diverse aspects of the business, from customer feedback to competitive intelligence and market analysis.

A strong preference given for candidates who reside in MST / PST time zones.

$75,300 – $156,900 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.