Junior UX Researcher

Title: Junior UX Researcher

Location: Sofia, BG, 1407

Department: Information Technology

Job Description:

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 1400 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and has recently welcomed new teams focusing on business applications. For its 24-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria

What you’ll do

As UX Researcher you will work within IT projects in the following areas:

• UX Research (field research, remote/online): Support in planning, executing, synthesizing, and presenting results of the UX research activities such as user observations, interviews, surveys, journey mapping and usability tests.
• Collaborative Research: Partner with stakeholders to identify research objectives and establish an overall research strategy.
• UX Measurement: Assist in designing, analyzing, and synthesizing UX measurement surveys to inform design decisions.
• Insights Generation & Communication: Identify patterns in user feedback and behavior. Present research findings to stakeholders.
• Actionable Recommendations: Work closely with UX Designers to translate user insights into actionable persona-oriented design concepts, prototypes, information architecture.
• Research Operations: Help establish and refine UX research processes and practices for the organization.
• Trend Awareness: Stay updated on evolving research trends, technologies, and best practices to continuously improve our UX research processes.

What you bring

• Bachelor or Master of Cognitive Science, Psychology, Sociology, or related field of design studies.
• Fluency in English
• Team player, empathetic, open-minded, self-driven & reliable, creative yet pragmatic and solution-oriented, eager to learn and to share own knowledge.
• Basic knowledge of quantitative and qualitative research methods, incl. creating questionnaires
• MS Office literacy, particularly Excel & PowerPoint.
• Genuine interest in understanding user behavior and interactions.
• Strong analytical skills with the ability to translate data into insights.
• Excellent communication & presentation skills.
• Curiosity for ML-based text analysis.
• Knowledge of statistical & research tools is an advantage.

Meet your team

As a central UX team in SAPs Processes & IT, we help other teams deliver outstanding user experiences for apps & web platforms. We are passionate about user-centricity and believe that good UX is critical to the success of software products & services.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 404056 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.