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Intermediate Software Developer – Internal Apps

Title: Intermediate Software Developer – Internal Apps

Location: Canada

Type: Full-time
Workplace: remote

Jane is looking for a Backend or Full Stack Developer to join our Internal Apps team and play an integral role in building and maintaining features and platforms for different departments at Jane. We own and spend most of our efforts woking on our own homegrown Jane Account Management (JAM) application and its surrounding ecosystem. JAM is a separate platform from the main Jane monolith that other teams work on. Our team develops features used by our customers and various departments, such as Support, Marketing, Finance, Business Intelligence, Security. Like any team at Jane, we have a customer oriented mindset and we care deeply how our work impacts our customers. This role is perfect for someone looking develop solutions to help serve our customers and enable our internal stakeholders to effortlessly serve our customers more effectively.

One of our team’s core responsibilities is Subscription Billing, meaning we own the billing and payments pipeline, and have a direct impact on how Jane collects revenue from customers. We are also the first point of contact new customers have with Jane the Software. We responsible for the Sign Up, Account Setup and Provisioning process for new customers. In addition to features, we have a technical vision of creating an application ecosystem for JAM by decoupling existing highly impactful features into their own services.

Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt the Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.

We really want the people who work at Jane to love being here, so it’s important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.

Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.

We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.

We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.

With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people’s lives, Jane could be the place for you.

Compensation Expectations for the Role

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $90,000 and a maximum annual salary of $135,000. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $106,900 to $112,500. It’s also possible to join Jane at a salary above or below this, which would mean a salary below $106,900 typically reflects someone who has all the potential to be fully accomplished in the role but doesn’t yet possess all the skills required, while a salary above $112,500 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

More information on Jane’s benefits package can be found here

The impact you’ll have:

  • You’ll have a direct impact on how Jane collects revenue from our customers as we’re the first point of contact new customers have with Jane the Software
  • You’ll have an impact on the Sign Up, Account Setup, and Provisioning processes for all our new customers
  • You’ll be working on some cool projects which include but are not limited to: Webhooks as a Service, Revamping our Sign Up Flow, Monthly Subscriptions Management, Payment Processor Integration, as well as a Rails 7 Upgrade
  • You’ll work together with a team to deliver impactful features and will develop solutions to resolve technical debt

The experience we feel we need:

  • As a Backend / Fullstack Developer in Jane, we expect you to have an understanding of software design patterns and how to apply these towards building and maintaining scalable products. You will be working with a group of people who embrace simplicity and strive to deliver high quality solutions to our customers. Your role responsibilities would include delivering impactful features, developing solutions to resolve technical debt, and being an engaged team member in all of our development processes.
  • Experience working with Ruby on Rails, or other object oriented language (C#, Java, Python, etc.).
  • Experience with SQL/PostgreSQL.
  • Strong understanding of development best practices and design patterns.
  • Experience working in an Agile / SCRUM team environment.
  • Self motivated learner, passion to continuously grow and become an expert level developer.
  • Advocate for code quality, refactoring existing code to be highly maintainable that leaves the codebase in a better condition than you found it.
  • Take deep dives in to issues and solve them beyond the surface level.
  • You have a strong sense ownership for not only your work but the team’s as well by delivering great customer experiences through the software you create.

Interview Journey

  • We offer a relaxed environment at Jane, if you need to stretch during your interview, use a stand-up desk, or attend to personal matters like letting your barking dog out, that’s fine. We also have a casual dress code.
  • Our hiring process consists of a 45-minute Zoom call with our recruiter, where they will discuss your background, motivations, and provide information about the role, Jane, compensation, and benefits.
  • Next, there will be a 1-hour interview with the hiring manager, diving deeper into your experience and motivations, with a mix of technical and non-technical questions.
  • You will be given a take-home assignment, assuming you are selected, which can be completed in Java, Ruby, Python, C#, and Go. Please note that the repository for this assignment will be deleted and not used internally or in production.
  • Following that, there will be a 60 minute technical interview
  • The final round will be a 60 minute interview focusing on project, customer, and values.
  • Afterward, our team will hold a debriefing session to discuss their feedback. To mitigate bias, feedback is not discussed among team members until this meeting.
  • Throughout the process, your recruiter will provide regular check-ins, updates, and feedback. Assuming all goes well, we will then proceed to the offer and reference check stage. If we decide to keep in touch in the future, you’ll be provided with detailed feedback as to why.

At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.

We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.