Inside Sales Specialist

Title: Inside Sales Specialist

Location: Remote/Nationwide Remote/Nationwide USA

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Inside Sales Specialist is responsible for advising and counseling prospective students by use of phone conversations (outbound/inbound), email, chat technology, and other channels to potential students to promote, sell, and enroll Kaplan products and related services. The Inside Sales Specialist will fully explain any of the product lines Kaplan offers such as the Admissions, Licensure, and/or Professional programs to prospective students. The conversation could include: educational requirements and study/testing requirements in order to obtain a degree, designation, license, etc. The Inside Sales Specialist will provide accurate information regarding each product line while assisting in the enrollment procedure while exercising the highest levels of integrity in customer service throughout the student’s experience.

Primary Responsibilities

• Review, USMLE, Real Estate, Insurance, etc.
• Build mutually beneficial relationships with students through a consultative approach that leads to top line growth.
• Use probing questions to uncover student goals by matching Kaplan’s products and services that will help the student meet desired outcomes.
• Drive top line growth while being empathetic and maintaining student focus.
• Use persuasiveness to help overcome student obstacles/objections.
• Use metrics and key performance indicators that meet or exceed personal goals.
• Use sales tactics to close and enroll inbound and outbound inquiries.
• Build plans for follow up with leads that do not purchase Kaplan products on their first contact with us.
• Build an accurate profile, including contact details, for each caller by asking consultative questions about their educational and career plans.
• Adjust student interactions with business strategies.
• Provide feedback to leadership about obstacles to sales, operational challenges, and training needs.
• Stay up to date on all sales policies and procedures in order to advise agents with accurate and timely information on the sales floor as needed.
• Provide stellar customer service experience.
• Adhere to key performance indicators (KPI) as outlined by the business unit.

Minimum Qualifications

• High School or GED required; Bachelor’s degree preferred
• 1 – 2 Years of relevant experience in Sales, Customer Service
• Experience with Salesforce
• Competency in MS Office Suite, Google Software Suite
• Ability to effectively multi-task using multiple business systems while engaging with customers
• Ability to learn quickly and collaborate in a fast-paced sales environment.
• Results-Oriented
• Self-Motivated
• Adept with Active Listening and Rapport Building
• Ability to work a flexible schedule that will include some nights and weekends.

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Comprehensive Retirement Package including 401K company match and two pension programs
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!

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This position is a Salary Grade A