Title: Implementation Specialist
Location: Remote (US)
About the company
Remind, the leading communication platform in education, helps educators reach students and parents where they are: their phones. With nearly 30 million active users, we have our sights set on something even bigger: giving every student the opportunity to succeed.
Remind runs one of the largest free services in education (Remind Chat), a district/school SaaS business that has scaled to support millions of students (Remind Hub), and an online tutoring solution sold to districts, schools and individual consumers (Remind Tutoring). The common thread through each of our product lines is the belief that success in education is driven by relationships, and the Remind communication platform is where the next generation of education relationships live.
About this role
As an Implementation Specialist, you will be a key member of the Implementation team. You will be working, collaborating, and supporting the Customer Success team, your peers in the Technical Operations department, and our customers with a focus on delivering high-quality and successful implementations for our school and districts.
Some of the most complex aspects of Remind’s platform are connected to onboarding new customers understanding customer’s goals, analyzing data, rostering and account provisioning, automated message configuration, data syncing, and API access. You will be the main point of contact and responsible for leading implementation projects, escalation triage, and supporting customers through the implementation cycle. You will deliver training and share best practices to maintain and improve customer’s data.
Your day might consist of sitting in on customer calls to provide technical insight, diagnosing data sync challenges, working incidents through closure, providing training, or leading an implementation kickoff call with a District Administrator.
What you’ll do:
On your first day, you should:
At Remind, compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies, experience, and location.
The base salary for this position is between $62,000-$77,000 annually + equity + benefits.
Please review our reasonable accommodations document to learn how we support our candidates with disabilities.
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