HR Shared Services Coordinator II

HR SHARED SERVICES COORDINATOR II

Location WFH, United States of America

Job Id 324633

The Role

Support the administrative processes which support employees, managers and executives through efficient, scalable, and high quality operational systems and processes. Serve as an escalation point of contact to the HR Shared Services Team that provides 1st tier support to the employee population primarily in US, Canada, and APAC. Assist with more complex HR administrative processes, which require more experience with policy interpterion, familiarity with HR laws and regulations, dealing with senior leaders. Ability to create and present materials in relations to HR administrative processes including reports and metrics. Help administer HR programs including Relocation, Employee Referrals and Reduction in Forces.

The Main Responsibilities

• Support staff by resolving escalations and by providing guidance. Handle more complex HR administrative processes which require detailed policy interpretation, familiarity with HR laws and regulations and ability to successfully support senior leaders with HR administrative requests. Engage cross functional resources to get the necessary resolution agreed upon. Follow up with requestors to ensure proper resolution was completed.
• Create shared service presentations, training materials, reports and metrics.
• Responds to requests answering general human resources questions, which may include interpretation of human resources policies and procedures and completing various audits for compliance accuracy. Able to execute HR Shared Services tasks and duties as required (onboarding, offboarding, training logistics, relocation, invoicing, etc.)
• Responsible for the training/cross-training of HR Shared Services Coordinators on the employment life-cycle processes. Train other teams on shared services processes and programs.
• Supports the Manager of Shared Services with special projects/programs administration by conducting research, partnering with stakeholders, presenting recommendations, and executing plans.

What We Look For in a Candidate

* Detail oriented with 3+ years of in depth working knowledge of HR , familiar with HR laws and regulations

* Ability to prioritize and ensure deadlines are met

* Solid communication skills, both oral and written

* Demonstrated ability to handle, produce, and maintain confidential information.

* Group presentation skills (metrics and reporting)

* Experience in training and documentation.

* Ability to work in a fast-paced environment and adapt to changes quickly.

* Ability to communicate well with employees at all levels in the organization.

* Ability to build effective relationships and collaborate with HR colleagues and senior leadership.

* Understands and communicates company HR programs and policies.

* Ability to handle difficult cases by demonstrating patience, professionalism, confidentiality, willingness to help, defuses negative emotions, and resolves issues for maximum satisfaction.

* Demonstrates a strong customer focus including taking personal responsibility for customer satisfaction, providing clear explanations and making an extra effort to satisfy customer needs.

* Communicates effectively by listening to employee issues, asking questions to clarify/verify essential information and using clear, concise and grammatically correct written and verbal communication.

* Consistently provides input on how to improve processes. Strong problem-solving skills include the ability to resolve escalated issues.

* Intermediate Microsoft Word, Excel and Outlook skills. Access to compensation information as an essential job function.

* High School Diploma Required

What to Expect Next

Salary Range

Salary Min :

42120

Salary Max :

93840

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.