HR Coordinator

HR Coordinator

Title: HR Coordinator

Location: Remote US

Job Description:

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm – join our global team and see why it’s so special to be a part of Mitratech!

Job Overview:

The HR Coordinator is responsible for answering phones, assigning work, conducting research, creating documents, triaging client matters, and collaborating with the rest of the HR services team. The person in the role will develop initial responses to questions, edit documents, and review submissions. The individual who fills this role needs to have a strong customer service orientation and be comfortable working in a fast-paced and high phone volume environment that is frequently changing with frequent interruptions. The HR Coordinator should be flexible, quickly switching from one topic to another, and one communication medium to another (e.g. phone, email). This role has a variety of different growth opportunities within our organization.

U.S. Based Applicants: This is a full-time, non-exempt role reporting to the Frontline Lead. This role can be fully remote and available anywhere in the U.S.  Pay Range: $16.00 – 18.50 Per Hour USD

Duties & Responsibilities:

Answer, triage and transfer client calls with high level of customer service

Manage incoming written client correspondence and phone calls for 90+% of the workday

Assign client requests based on expertise and availability

Create, update and process tickets with accuracy on our platforms

Collaborate and work well with others with interruptions in an occasionally loud environment

Email and phone communication of appointment reminders, follow-ups, and other communications

Research HR and related topics for HR services team to use when responding to client questions

Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements

Schedule meetings, calls, training sessions in multiple platforms

Responsible for thorough and timely documentation and related requests through our systems

Maintain in depth knowledge of the Company’s internal proprietary platforms; assist with process development, documentation, and overall workflow improvements

Provide administrative support to team members on an as needed basis

Assist with special projects as needed to help advance the team and company’s operations, processes and efficiencies

Other tasks depending on the volume, needs and capacity of the Advisory Services department

Perform other duties as assigned.

Core Competencies:

Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to work together.

Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.??

Attention to Communication (Oral & Written): The ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations, business writing and interactions with others.

Results Orientation: The ability to focus on the desired result of one’s own work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.??

Takes Initiative: The ability to assess and initiate things independently.

Requirements & Skills:

1 or more years of experience working in a Human Resources, customer service or research role

Stellar customer service skills with a professional sense of compassion for difficult situations

Intermediate or greater Microsoft Office suite skills

Excellent interpersonal, communication, and presentation skills

Ability to build strong relationships and work well with peers, managers, and clients

High level of discretion and ability to follow policies on confidentiality

Ability to communicate with a wide variety or audiences

Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision

Ability to work in a loud environment and manage distractionsStrong reading comprehension, internet navigation and research skills

Strong customer service skills; ability to listen to and understand complex HR issues

Ability to organize and efficiently manage multiple priorities with a sense of urgency

Ability to manage heavy telephone, email, and other message format volume

English proficiency – written and verbal

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.