Home Loans Customer Service

Home Loans Customer Service

remote type Remote Eligible

time type Full time

job requisition id R27996

Discover. A brighter future.

We offer 100% remote, combo, or on site – it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Our next class starts on July 10th, 2023.

We post all our jobs in Eastern Standard Time- we’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

Available Shifts:

• (DE, MD, PA, NJ, & OH) START times of 11:00 AM, 1:30 PM and 2:30 PM EST
• (UT) START times of 9:00 AM, 11:30 AM and 12:30 PM MDT
• (AZ) START times of 8:00 AM, 10:30 AM and 11:30 AM MST

Note: Shifts are Monday- Friday with weekends as assigned

What You’ll Do

• First point of contact for general inbound calls and will scrub inbound and outbound leads prior to Borrower being transferred to initiate application

How You’ll Do It

• Collect documents required to render an initial credit decision.
• Validate data entry points and issues required loan disclosures.
• Handle customer inquiries on account status and requirements, triages technical questions.
• Pre-qualify customer loan inquiries.
• Review and request data to adhere to regulatory requirements.

Qualifications You’ll Need

The Basics

• H.S. Diploma or GED
• In lieu of education, 2+ years of experience in Customer Service or mortgage related position

Bonus Points If You Have

• 1+ years of experience in Customer Service or mortgage related position
• Call Center Experience

Discover Home Loans Only

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on Discover Financial Services’ review of your criminal history, credit report, information available through NMLS, and any other information relevant to a determination by Discover Financial Services that you demonstrate financial responsibility, good character, and general fitness for the position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with Discover Financial Services, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with Discover Financial Services. Your continued employment in this position with Discover Financial Services is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Please carefully review the information you provide to Discover Financial Services for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

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A credit screening may be required for some roles within Discover Home Lending.

Compensation:

The base pay for this position generally ranges between $17.50 to $23.69. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)