Healthcare Customer Service Representative

Title: Healthcare Customer Service Representative

Location: WORK FROM HOME, UNITED STATES

SUPPORTNINJA CAREERS CUSTOMER SUPPORT

PROJECT BASED/ REMOTE

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Salary: $15/hr

Type of Contract: Seasonal

Work Set Up: Remote

Equipment Provision: Bring-Your-Own-Device (BYOD)

Schedule: 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )

What does a day in the life of a Healthcare Customer Service Representative look like?

• • Responsible for handling enrollment, benefits, and claims calls
  • Must be able to understand and empathize with customer needs
  • Must be able to resolve customer issues in a timely and efficient manner
  • Must have strong customer service skills
  • Must be inquisitive and have strong problem solving skills
  • Responds promptly and professionally to customer inquiries via phone, email, or chat
  • Follows up with customers to ensure that their issues have been resolved to their satisfaction
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Performs other duties as assigned

What are the required qualifications of a Healthcare Customer Service Representative?

• Must have high school diploma or equivalent
• Previous experience in a customer service role
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• HIPAA knowledge

Having these qualifications are helpful, but not required

• • Medical or medical insurance background preferred
  • Call center experience handling healthcare accounts is a plus

$15 – $15 an hour

Ninja Perks and Benefits

Competitive compensation

Opportunities for skills training and personal and professional development

Employee Referral Program

Medical, dental and vision insurance

Paid time off, birthday leave

Bonus and incentive plans