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Head of People

Head of People (Fully Remote)




The last two decades have seen an explosion in new payment services – from digital wallets, mobile payments, and open banking, to Buy Now Pay Later and crypto. Great for consumers! But, incredibly complex for merchants and developers. That’s where Primer comes in.

Primer is the world’s first automation platform for payments. With Primer, merchants and developers have all the underlying infrastructure and “lego blocks” they need to build the best buying experiences for their customers. Any developer can build a connection on Primer; merchants then simply ‘click and connect’ to the services they need to build their desired payment flows within their Primer dashboard.

Since starting in January 2020, we’ve raised funding from top tier investors including Accel, Balderton and Iconiq. Our all-star team from across the world of payments and fintech includes ex Braintree-PayPal, Stripe, Checkout, Tink, Recurly, TrueLayer, Paddle, Plaid, Kount and more – come and join us!

Our People & Operations team is on a mission to build, support and nurture one of the best working environments in the world.

As Head of People, your role will be first to lead our efforts in attracting, recruiting and developing exceptional professionals across all disciplines. And secondly – take care of our ambitious individuals’ growth to achieve their full potential. All of that keeping in mind that organizational culture is the basis of high-performing teams.

What you’ll be doing:

    • Managing and mentoring our people team, divided into two main sub-functions: Talent Acquisition & People Operations
    • Driving strategy for all People initiatives and processes in a fast-paced scaling organization, globally distributed across 30+ countries
    • Leading the execution of critical strategic people initiatives and acting as the senior point of contact on people matters to the executive team
    • Working with the People & Talent team on company policies & processes, and acting as their guard in daily implementation and execution
    • Build out a performance culture that delivers organisational effectiveness, aligns people to the business objectives and enables people to reach their full potential
    • Design and articulate a comprehensive vision and strategy for people growth, learning & development; lead the design and implementation of programs, policies, and strategies tailored to meet program goals.
    • Ensure compliance with local labour laws and regulations, whilst maintaining healthy progress against business objectives
    • Build highly effective working cadence with key cross-functional partners, e.g. finance, legal, product & engineering, and other teams
    • Accountable for HR systems and vendors to support growth and operational excellence

What we’re looking for:

    • 3+ years of professional experience in working for start-ups, scale-ups and/or fast-growing tech companies
    • 5+ years of leadership in operational HR, including people & team management
    • Experience in building international structures with remote team members
    • Ability to effectively balance high-level strategic planning and delivery with a gritty get things done mentality to build the foundation for scale
    • Deep understanding and empathy for the global diversity of a remote-friendly and distributed workforce with a mindset of treating people as humans, doing the right things, independent of where they sit in the world, race, gender, etc.
    • Willingness and excitement to build processes and policies from scratch, execute to the business and manage change across your teams and company; continuous improvement mindset to support service to the business and reach efficiency in your own team
    • Strong knowledge of applicable local employment laws and practices
    • Exceptional organizational skills, end-to-end thinking and a high level of ownership
    • Comfortable in ever-changing environments with the ability to work under pressure and adapt
    • Outstanding stakeholder management and relationship-building skills up to C Level
    • Exceptional communication skills, both oral and written with strong attention to detail

The way we work is different at Primer

Our culture is about removing the roadblocks to doing your best work. We focus on taking initiative, letting the best ideas win, and valuing output over anything else.

Underpinning all of this is our ‘trust by default’. You’ll work remotely, wherever works best for you, have unlimited coworking access, unlimited time off, no company spending approvals, regular whole company retreats, team workations, and open access to people across the company.

We find the best thinking and work come from removing limiting assumptions. So, one of our favourite approaches to solving problems is simply: If anything is possible, then what will you do?

Our benefits:

100% remote working – work from anywhere you like, however you like

Competitive share options

Uncapped holiday, with 25 days minimum to be taken

Co-working space access

Team socials – quarterly workations, annual company retreats and virtual events

Laptop, screens and accessories of your choosing!

Additional 500 towards your home office setup

Unlimited learning budget

Medical insurance via SafetyWings

Location-specific benefits – pension, 401k, health insurance etc.