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Global HR Support Services Consultant

Global HR Support Services Consultant

Remote Location, United States

ID: 3000688

Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.


The Global HR Support Services team possess deep knowledge and expertise of Benefits and HR fields for our domestic and Canadian customers, enhancing the customer experience. This team ensures quality service and operational excellence within the parameters of the program and delivery standards. We collaborate with all TriNet groups to assess escalated matters resulting from technology through data integrity, and research, perform root cause analysis, and resolution for the best outcome for both TriNet and the customer.

Essential Duties/Responsibilites

  • Manage a Canadian client portfolio, with primary focus on businesses with more than 15 worksite employees.20%
  • Process required tasks to ensure timely resolution of customer and WSE requests.5%
  • Manage and resolves open cases in the CRM system with a high emphasis on timeliness and quality.20%
  • Address system and data errors to ensure accurate processing of HR, payroll and benefits.5%
  • Build and maintain effective business relationships with internal groups to resolve customer facing issues.5%
  • Triage and assess issues to identify root cause and process improvement opportunities.5%
  • Resolve moderate to complex inquiries from customers and internal groups.5%
  • Provides support and expertise regarding compliance and regulatory requirements.5%
  • Required for All Jobs
  • Performs other duties as assigned
  • Complies with all policies and standards


  • Education Education Level Education Details Required/
  • Preferred
  • Bachelor’s Degreeor equivalent experiencepreferred
  • Work Experience Experience Experience Details Required/


  • Typically 2+ yearsPrior experience as a generalist in HR, Payroll and Benefits specific to Canada preferred
  • Licenses and Certifications Licenses/Certifications Licenses/Certification Details Time Frame Required/
  • Preferred
  • GPHR – Global Professional in Human Resources(GPHR, Canadian Payroll Practitioner, Global Payroll Certification) preferred
  • Knowledge, Skills and Abilities KSAs Proficiency
  • Strong interpersonal communications skills with the ability to communicate at all levels of the organization and influence others in pursuit of company goals.Basic
  • Strong analytical skills.Basic
  • Excellent written communication skills.Basic
  • Highly organized.Basic
  • Ability to work well within a team in an office.Basic
  • Ability to maintain confidentiality of corporate data.Basic
  • Ability to independently resolve issues.Basic
  • A demonstrated commitment to high professional ethical standards and a diverse workplace.Basic
  • Ability to adapt to a fast-paced changing business and work environment while managing multiple priorities.Basic

Fluency in English, bilingual (French) a plus.Basic

High level of proficiency with Microsoft Office applications.Basic

Work Environment:

Work in clean, pleasant, and comfortable office setting. Position may be considered remote and require reliable and consistent internet service. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The salary range for this role is $57,800 to $95,400. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.