Title: French Speaking Azure Customer Success Manager
Location: CA-San Francisco
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .
In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to redefine their operating models.
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Azure is the most comprehensive, innovative and flexible cloud platform today and talented professionals are needed to drive customer cloud adoption within the most important companies in the market.
Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft’s customers. These customers are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft’s existing cloud & enterprise consumption through developing and managing customer relationships.
French Speaking Azure Customer Success Manger
+ Business Relationship Owner: Build coalition of support (IT and business) with customer. Define specific technology outcomes that align to customer strategy.
+ Digital Transformation Leader and Operational Excellence: Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets.
+ Portfolio Management: Manage a dedicated portfolio of customers while preventing churn.
+ Operationally Excellent: Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommends improvements and partners to implement solutions.
+ Value Creator: Identify and articulate business value of role and solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment.
+ Consumption: Conduct analyses into what customers are using versus needs. Drives greater consumption with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption.
+ Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies.
+ Executive Presence: Engage with and influence business and IT decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. Influences others to help meet customer needs and prioritize efforts accordingly. Recognizes systemic issues to resolve.
+ Technology Strategist: Leverage best practices to guide customer strategy and future growth for Microsoft by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.
This is a remote opportunity.
+ Minimum 2 years of experience in consultative selling, account management or other customer success/nurture engagement work with a track record of building deep relationships with senior IT execs in large or highly strategic accounts
+ Bilingual in English and French at C1 level
+ Bachelor’s degree is preferred
+ AZ104 Azure Administrator certified. Candidates are expected to earn the AZ305 Azure Expert certification within 3 months of hire. Training for the AZ305 certification will be provided.
+ Minimum 3 years of experience in consultative selling, account management or other customer success/nurture engagement work with a track record of building deep relationships with senior IT execs in large or highly strategic accounts
+ Outstanding communication skills, both verbal and written; ability to communicate and foster positive business relationships
+ Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
+ Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)
Role Location Annual Salary Range
California $58,600 to $133,000
Colorado $58,600 to $114,900
New York $54,300 to $133,000
Washington $62,400 to $122,400
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