Fraud Ops Associate

Title: Fraud Ops Associate

Location: United States

Job Description:

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority…

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

Our mission is to safeguard the company’s assets and our customer’s accounts by relentlessly detecting and investigating fraudulent activities, ensuring the integrity and security of our credit card services. We champion the prevention and detection of fraud, ensuring the highest standards of security and integrity.

As a fraud investigator you will lead efforts to detect, investigate and prevent fraudulent activities maintaining the highest standards of protection and trust. Your vigilance will safeguard our customers and assets.

It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

Available Shifts

• Tuesday – Saturday 9AM-6PM ET

What you’ll do

• Conduct thorough investigations to identify, prevent, and mitigate potentially fraudulent activity, emerging trends and patterns, fraud rings and other suspicious activity
• Provide recommendations for fraud strategy to enhance our detection and prevention of emerging risks and shape internal policy
• Review identity theft claims from various sources including e-oscars and direct customer reports
• Clearly and timely communicate with customers to provide an exemplary customer experience
• Collaborate and assist with external teams (e.g., strategy, credit, legal/compliance, engineering) to address fraud-related queries and drive continuous improvement in fraud detection and prevention processes
• Provide coaching and training to production teams as needed

What you bring

• 1-2 years of financial fraud experience, ideally within the credit space
• Strong research skills and attention to detail
• Ability to communicate clearly and effectively (written and verbal) with customers and internal teams
• Preferred qualifications: SQL experience, AML knowledge, E-oscars experience, Customer service experience, CFE

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.

Please see the independent bias audit report covering our use of Covey here.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$23—$27 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$23—$27 USD

Zone 3 (Lake Mary, FL)

$22.10—$26 USD

Click here to learn more about available Benefits, which vary by region and Robinhood entity.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.