Fraud Analyst

Fraud Analyst

We are looking for a Fraud Analyst to join our team!

Since its inception in 2009, AstroPay has grown from a prepaid voucher provider in Brazil to become the online payment solution of choice for a rapidly growing global community of millions of passionate users in Latin America, Asia, Africa and Europe.

We aim to be ‘more than just a wallet’: from payment solutions to digital debit cards and crypto-investing. We’re driven by a strong entrepreneurial spirit with a can-do attitude, which keeps pushing us to innovate and offer new solutions.

Our customers and users expect the best, and our teams are proud to deliver it.

What you’ll do:

• – Management of disputes reported by payment providers, preparation of defense documentation, reporting of metrics, debit control of fraud transactions and coordination of the dispute process whilst identifying and suggesting improvements
• – Identify fraud patterns by continuously monitor and review traffic for early warnings of suspicious activity
• – Analyze users who have been blocked to evaluate a possible rehabilitation and investigate users with fraudulent activity
• – Investigate compliance cases highlighted by transaction monitoring systems and action/report suspicious activity
• – Monitor results and opportunities for improvement of KYC processes with the technology area and interface with the company’s suppliers
• – Analyze new merchants applications and generate onboarding reports
• – Collaborate with internal stakeholders such as legal, compliance, operations and technology teams to achieve objectives and communicate awareness of fraud trends and initiatives
• – Design procedure manuals and create reports on the performed tasks
• – Assist in special projects and ad-hoc assignments, upon request

What you’ll need:

• – Previous experience in fraud prevention of at least 2 years
• – Strong analytical skills and passionate for discovering new patterns
• – Attention to detail without losing the big picture
• – Enthusiastic, proactive, team player & problem solver
• – Very good organization and detail orientation
• – Fluent written and spoken English (must)
• – Spanish and Portuguese are a plus
• – Advanced Knowledge of excel and spreadsheets
• – Knowledge of data visualization and analysis, SQL is a plus

Benefits:

• Flexible hours: We are results-oriented.
• Professional growth: Take off your professional career. Explore your passions.
• Fully remote: Work from anywhere.
• English Lessons: English is essential to work here, we offer the possibility to improve this language.
• AstroTeam: Get in touch with your team and have fun.
• Training: Keep learning for free with EDX platform.