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Executive Director, Business Relationship Management

Title: Executive Director, Business Relationship Management

Location: United States


Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.


As a Business Relationship Manager (BRM) for IT, your main responsibility is to act as a liaison between the IT department and the rest of the business by establishing, maintaining, and enhancing relationships with internal stakeholders. Your role involves managing communication and expectations between these stakeholders and IT, ensuring that IT is delivering the services and solutions that are needed to support the business’s goals and objectives. In short, the BRM is the main point of contact between IT and CSO, Sales, finance, marketing, HR, and other departments that rely heavily on technology for daily business.

The BRM is integral to our ability to “drive towards collaboration and a culture of creativity, innovation, and value, that reflects the business strategy as a whole,” according to the BRM Institute. It’s a vital role for companies that realize the value provided by an IT organization that is unified with the rest of the organization, operating as a strategic partner to business leaders.

The BRM works in concert with Product Management to ensure that solution integrations between IT and the Platform are seamless and effective. The BRM works at a high-level, overseeing the relationship between IT and multiple departments and they are responsible for building and managing a team that can work in one specific business unit as a liaison between IT and another department as workload justifies.


  • Build and maintain relationships with business stakeholders at all levels of the company to understand and anticipate their needs
  • Act as a single point of contact between the business stakeholders and IT, managing expectations, and ensuring that IT is delivering the required services and solutions
  • Develop a deep understanding of the business’s operations, processes, and priorities to guide the development of IT solutions
  • Coach business leaders on how to communicate to IT what they need to improve business performance
  • Develop multi-year business capability roadmaps with enterprise architecture, evaluated quarterly to account for changes in business priorities
  • Review requirements with stakeholders, change management and business transformation teams to ensure successful development and adoption of solutions
  • Develop a “healthy and well-managed initiative portfolio” with the PMO
  • Participate in the development of business cases for IT investments and initiatives
  • Track and measure the value delivered by IT to the business, communicating this value to business stakeholders
  • Identify opportunities for process improvements and cost savings
  • Maintain creativity and innovation by staying on top of industry and technological trends
  • Communicate with business leaders on emerging technologies and trends that could impact the business
  • Communicate with business leadership to evaluate joint initiatives and proposals to see how they align with their established roadmaps and business priorities
  • Identify business value when developing ideas with a focus on digital awareness, risk assessment, business continuity and business capability requirements
  • Identify strategic business function opportunities both short-term and long-term and track adoption across the relevant departments
  • Build and manage a relationship team to oversee “convergence and strategic partnering” across the organization, including with executive and senior leadership
  • Engage with project and program leads from each business unit to ensure they understand the objectives for joint strategic efforts
  • Ensure joint initiatives are set up for success and align with the corporate strategy



  • MBA preferred
  • Bachelor’s degree in Computer Science or Business Administration


  • Minimum 10 + years of related experience in IT
  • PEO experience is a plus

Other Knowledge, Skills and Abilities:

  • Relationship-building
  • Strategic thinking
  • Assertiveness and diplomacy
  • Energy and focus
  • Strong communication skills
  • Highly skilled negotiating and problem-solving skills
  • Leadership skills
  • Ability to be collaborative and to encourage collaboration
  • Ability to focus on business value results instead of solutions
  • Ability to positively influence others and to break down organizational silos
  • Strong writing, speaking and presenting skills
  • Strong understanding of IT and it’s relationship with common business functions
  • A demonstrated commitment to high professional ethical standards and a diverse workplace

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

  • Minimal travel required
  • Work in clean, pleasant, and comfortable office or home setting
  • Demonstrate ability to sit for long periods of time
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The salary range for this role is $149,100 to $294,000. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program.