Title: Enterprise Customer Success Manager
Location: US (Remote)
Working to solve our climate crisis is the most important mission of our time, and the most exciting problem to be working on. Overstory’s mission is to help solve our climate crisis by providing real-time intelligence about the planet’s vegetation. In our first step toward this mission, we are applying machine learning to satellite imagery to track forests and vegetation. Today, we proudly partner with 40+ leading utilities worldwide, including 4 of the top 10 US utilities, to help reduce wildfire risk and increase grid reliability to prevent power outages.
We have already proven our business model and we’re all united behind our ambitious vision to scale up this model to help humanity and the planet. We recently closed a $14 million Series A, led by B Capital and welcoming The Nature Conservancy to our collective of climate-minded investors. This milestone includes additional investment and continued support from Convective Capital, Semapa Next, Bentley iTwin Ventures, Pale blue dot, CapitalT, Moxxie Ventures, and Overwater Ventures
If you want to have a real impact and solve some of the world’s most complex challenges with advanced technology, come work with our talented and passionate team. Overstory is a remote-first company, with people living all over the U.S. and Europe.
At Overstory, the Enterprise Customer Success Manager is responsible for building relationships with our existing customers from onboarding & implementation through to managing the entire customer journey and expanding and renewing contracts. With your deep understanding of the customer needs and the Overstory product, it is your goal to make our customers successful.
About the role
As an Enterprise Customer Success Manager, you will be responsible for:
Traits we value:
Experience we value:
What you get
About our team
We are a group of 60 people from all over the world. Twelve nationalities are represented in our team. We work remotely from eleven different countries and meet up once a year in-person for our unforgettable team gathering event. We also offer the option to occasionally meet up for in-person collaboration.
Diversity & Inclusion
We place enormous value on diversity and inclusion and strive to continually bring in people of all genders, races, creeds, ethnicities, abilities and backgrounds. We believe that the best ideas emerge when people with different perspectives and approaches work together on a problem.
We’re always looking to diversify our team further, but we’re proud of the fact that four out of the eight people on our leadership team are female or non-white males, 40% of the overall team are female and 25% of the team are people of color. Our team speaks ten languages: English, Dutch, French, German, Italian, Portuguese, Russian, Luxembourgish, Indonesian and Cantonese.
Tackling the climate crisis is our greatest mission.
We act with urgency.
Our curiosity fuels our growth.
We recognize that change is constant, and we find joy and power in exploration.
We’re rooted in diversity.
Just as ecosystems need biodiversity to thrive, our resiliency comes from our differences.
We care for each other.
We love the power of machines but we nurture each other as humans.
Trust is fundamental.
We assume the best in everyone, and we share ideas openly so that we have a positive impact.