Location: US Locations Only; 100% Remote
The Enrollment Specialist contacts patients to explain our Chronic Care Management Program and offer them the opportunity to enroll. In addition, the Enrollment Specialist gains consent to enroll and manages the enrollment process. Enrollment Specialists spend the majority of their time speaking with patients via telephone in a contact center environment.
Educating potential program participants on the benefits of the Chronic Care Management program
Retrieving patient information to determine suitability for the Chronic Care Management Program
Interpreting and explaining information such as eligibility requirements, application details, program pricing, and what to expect after enrollment
Protecting the security of patient information
Complying with HIPAA and Medicare Fraud, Waste, and Abuse rules and regulations at all times
Maintaining knowledge of Medicare Part A and Part B insurance
Meeting Key Performance Indicators (KPIs) required for the role, including daily enrollment minimum, quality, and attendance
Other duties as assigned
Skills and Abilities Required:
High level of critical thinking
Exceptional sales skills
Computer proficiency with the ability to learn new applications
Ability to accurately type 40 words per minute
Ability to accurately document call content and chart transcription with strong attention to detail
Ability to clearly articulate thoughts and ideas
Active listening skills
Meet productivity requirements established by the company
This position requires the following physical activities with or without accommodation.
Must be able to remain in a stationary position 50% – 85% of the time.
Frequent communication with others requires the exchange of accurate information.
This job operates in a fully remote professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
High School Diploma or equivalent
Location: US Locations Only