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Employee Communications Specialist

Employee Communications Specialist


Full time


About the team

The employee communications team drives internal line of business communications within Zillow Group, and is passionate about advising, engaging, and encouraging employees to deliver on our company mission, strategies, priorities and values.

This role will report to the Zillow Group senior manager of employee communications, working closely with corporate communications, leadership communications, public relations, human resources, and other communications leads.

About the role

At Zillow, we’re on a mission to give people the power to unlock life’s next chapter. Our employees are getting the rare opportunity to shape the most significant moments of people’s lives – redefining how they buy, sell, finance and rent homes. The Zillow Group employee communications team is looking for a specialist to support internal communications.

This person will be responsible for driving line of business-specific communications that enhance employee understanding of Zillow’s mission and strategy, and the role employees play in supporting that strategy. The successful candidate will work closely with communications colleagues, business leaders and partner teams to implement first-rate internal communications.

Key Responsibilities

  • Provide support for and implement innovative communications to improve employee awareness, understanding, ownership, and advocacy of Zillow’s mission, strategy, priorities, values and results.
  • Provide support in identifying, crafting, and distributing strategic content for line of business communications, including new and ongoing initiatives, business-wide all-hands meetings and Q&A sessions.
  • Deliver high-quality writing assignments on time. Writing assignments will include ghost writing for business leaders, intranet content and other internal communications as assigned.
  • Support communications plans to ensure employees have a clear understanding of programs and strategy decisions.
  • Track and report out on employee communication metrics.
  • Become knowledgeable about specific areas of the business to communicate matters of importance to Zillow Group employees.
  • Provide administrative, scheduling, organizational and slide development support for the line of business employee communications team.
  • Facilitate meetings within the team and with cross-functional partners.
  • Partner with the in-house editorial team to build employee videos, graphics, etc. for employees.

This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company.

Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $67,000.00 – $107,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

  • 2+ years of communications experience
  • Strategic storyteller and excellent writer, editor who can quickly understand and articulate what employees need to know, feel and do, then connect the dots for employees with content that’s impactful and memorable.
  • Fast paced self-starter with good judgment, a strong attention to detail and the ability to drive progress amid ambiguity.
  • Experience in the hands-on, day-to-day management and data measurement of communication channels
  • Experience navigating sophisticated corporate storytelling is a plus.
  • High levels of adaptability, willingness to jump in to help the team, curiosity and passion, with strong interpersonal communication skills.
  • Bachelor’s degree required, ideally in Communications, Public Relations, Journalism or Business Management.
  • Experience in communications, either in-house or through agency work.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits.

These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it.