Director, Sales & Success Enablement

Director, Sales & Success Enablement

Remote (US Only)

Sales Sales

Full-time

Remote

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team

We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.

We believe that everyonefrom our employees to the students, teachers, and administrators we serve should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

Who you are

As the Director of Enablement, you will lead and grow a team responsible for enabling our Sales and Customer Success teams. You have a passion for training ICs and managers and will own new hire onboarding as well as ongoing training to uplevel skills and results. You are excited to design and own customer-facing and employee-facing knowledge centers. You sweat the details and can guide your team in building SOPs and running QA for a variety of roles. You know how to bring all of this together into an integrated set of tools and training that result in a world-class customer experience. You will bring your experience scaling teams and knowledge of high-velocity sales processes to your partnership with our sales and customer success executives. Your high sense of ownership and desire to get better every day (and help those around you to, too!) will help you succeed.

Brightwheel is growing quickly and this role will be critical in providing new hires a great experience with the support they need to meet and exceed their goals. The Director of Enablement will be comfortable getting up-to-speed quickly on the brightwheel product and customer and will be eager to jump in and take immediate ownership of enablement outcomes.

What you’ll do

• Own creation and administration of training programs for all sales and success staff at brightwheel, including end-to-end new hire onboarding experience
• Maintain and advance a library of enablement resources, including playbooks, sales materials and virtual trainings
• Develop systems to measure the adoption and impact of enablement activities on company objectives
• Partner with Sales Operations and CX teams to identify opportunities for improvement and own creation of programs to drive results
• Partner with sales and customer success leadership to drive progress against metrics that matter, including:
• ** New hire ramp time
• ** Sales team bookings attainment
• ** Upsell attainment
• ** Customer retention and satisfaction
• ** Adherence to standard operating procedures

Qualifications, Skills, & Abilities

• 10+ years of combined sales, success or enablement experience, including at least 5+ years in enablement or internal training
• 5+ years leading teams including managing managers
• Strong preference for experience in SaaS, SMB, short sales cycles, phone/zoom customer interactions
• Proven track record of building successful new hire onboarding programs
• Proven ability to lead teams through ambiguity in change in a high-growth environment

$100,000 – $155,000 a year

Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning and Development stipend.

For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise. If you have questions about the compensation band for your region, please ask your recruiter.

This position also includes an additional variable bonus component ranging from 28k-48k on top of the annual base salary.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.