Director of Product, Fulfillment Services

Director of Product, Fulfillment Services

  • Remote
  • Brooklyn
  • Full-time
  • Product, Design, and Research

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

Job Description

What’s the role?

Etsy is looking for a Director of Product to lead Fulfillment Services, one of our initiatives within our Fulfillment Group. Our Fulfillment Group is focused on helping sellers make and keep compelling fulfillment promises to buyers, such as fast, free, and reliable shipping. As the lead for our Fulfillment Services initiative, you’ll be responsible for leading the product team and partnering closely with your Operations counterpart in identifying and executing on opportunities that deliver value to our buyers and sellers through investments in Etsy’s fulfillment platform.

This is a full-time position reporting to the Product Lead for our Fulfillment & Seller Experience Groups, and the base salary range will be 218,000 – 283,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the US who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

  • The Fulfillment organization at Etsy is a growing function that is exploring opportunities that define the future of fulfillment for independent creators. Our work touches many parts of our customers’ experiences, from setting the right delivery dates for buyers to helping sellers purchase shipping labels for their orders. We partner closely with our Fulfillment Operations team, alongside groups across the company, to deliver high-impact products to our customers.
  • Your immediate team will include 3+ product managers, with your initiative being made up of multiple teams with product, engineering, design, operations, research, analytics, and product marketing functions.

What does the day-to-day look like?

  • Collaborate with our Shipping Operations team and cross-functional partners to understand, define and prioritize the highest impact projects and adapt to changing business needs and novel opportunities in the fulfillment space.
  • Be responsible for setting your initiative’s product strategy and roadmap to support our Fulfillment goals. Prioritize work thoughtfully and communicate commitments and updates to your teams and partners on an ongoing cadence.
  • Lead multiple PMs as they drive their squads’ execution by collaborating closely with cross functional partners.
  • Own the performance (and measurement) of the team’s product experiences, including impact to the business and our customers.
  • Integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants, alongside business objectives.
  • Regularly present to company executives on roadmap progress, strategy and prioritization.
  • Be an active member of Etsy’s product team, contributing in areas like our product team culture or mentorship.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.


Qualities that will help you thrive in this role are:

  • Being an experienced product leader with 7+ years of experience in Product Management, with at least 3+ years of experience managing a team of multiple PMs
  • A proven track record of leading teams to deliver meaningful impact, in both 0-1 and iterative spaces
  • Experienced in seller-led fulfillment (compared to retailer-led fulfillment), with a nice to have in marketplace experience
  • Be an effective collaborator who knows how to drive decision-making and has the ability to influence through informal authority, with a nice to have in working closely with business or operational partners
  • Experienced using qualitative and quantitative data to set strategies, inform execution, and make product decisions, while also being able to pull from your deep product experience to make good decisions early and often
  • Passionate about solving real customer problems and advocating for their needs, while knowing how to balance them alongside your business goals
  • Being an inspiring, engaging and a clear communicator for a wide range of audiences and topics.
  • You have a strong belief in Etsy’s vision, mission and values.

Additional Information

What’s Next

If you’re interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you’d like. As we hope you’ve seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So tell us what you’re all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you’ll be able to identify which ones within the location header of each job description. We’re open to remote hires from all U.S. states except Hawaii and Alaska.