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Director of Cruise

Title: Director of Cruise

Location: United States (Remote)

Job Description:

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the “Best Engineering Department” awarded annually by Comparably. We’ve also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people’s lives.

About the Role:

Upgrade is looking for a highly experienced Director of Cruise to lead account ownership and relationship management. The successful candidate will apply deep analytical skills, and business judgment to refine and execute against strategic priorities, deliver operational excellence and promote new product innovation and growth. The candidate must be able to execute on Upgrade’s unique capabilities to customized payment and marketing solutions. The ideal candidate will be able to build meaningful relationships with key people at varying levels within mid and large cruise line accounts as well as their business partners.


What You’ll Do:

    • Build strong, long-lasting relationships across all levels with large enterprise level clients, initially focusing on the cruise travel sector
    • Plan, implement and manage highly strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
    • Create and articulate compelling value propositions around Upgrade’s unique Pay Monthly solutions
    • Present Upgrade’s unique value proposition to client’s top-level executives
    • Scope projects, shape engagements, and help define business and product solutions that best satisfy clients’ needs and achieve their desired business outcomes
    • Plan resources, organize and mobilize teams (including account management, solution design, UX and delivery teams)
    • Synthesize data such as performance metrics, credit metrics, and overall feedback to make effective recommendations
    • Responsible for working with Upgrade’s executive team to ensure ongoing growth of owned business lines

What We Look For:

    • 8-10 years of B2B Commercial or General Management experience in the cruise industry
    • Ability to orchestrate complex relationships across marketing, e-commerce, finance, IT and other departments
    • Ability to drive commercial and numerical analyses, negotiate complex deals, and turn these into concrete insights, actions, new products/services and improved key business results
    • Strong strategy, research, analysis, presentation and negotiation skills
    • Demonstrate excellent business judgment and have the ability to move and evolve with the fast-changing needs of the company and be comfortable making a call without all the information
    • Able to develop strong working relationships within and across multiple departments and/or functions within the company and across geographies
    • Aptitude for making organizational improvements to craft and implement new cutting-edge initiatives
    • Strong leadership and team management skills

What We Offer You:

    • Competitive salary and stock option plan
    • 100% paid coverage of medical, dental and vision insurance
    • Flexible PTO
    • Opportunities for professional growth and development
    • Paid parental leave
    • Health & wellness initiatives

#BI-Remote #LI-Remote


For California residents:
Upgrade’s California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.