Possible expired job

This job was posted a year ago and may be expired now. If that's the case, you can browse similar jobs here. Apologies for the inconvenience.

Director of Administrative Assessment

Director of Administrative Assessment (Remote/Hybrid Eligible)


Daytona Beach, FL

Remote – United States

time type

Full time

job requisition id


Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University’s Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2021-22, there were over 11,100 undergraduate, graduate, and doctoral students that attended the University’s residential campuses and approximately 20,195 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle is now hiring a Director of Administrative Assessment, reporting to the Associate Vice President for Accreditation and Assessment at the Daytona Beach campus. This position can either be based at the Daytona Beach campus or as a remote/hybrid position, depending upon the final candidate. The primary function of the Director of Administrative Assessment is to establish a comprehensive process of assessing administrative support services, using evidence-based practices, towards supporting Administration with:

  • The alignment, assessment, implementation, and improvement of all University strategic goals and initiatives.
  • Compliance with SACSCOC The Principles of Accreditation, specifically overseeing Foundations for Quality Enhancement, Section 7.3 and Section 8.2.c.
  • The implementation of the most effective and efficient assessment strategies.

The Director of Administrative Assessment will:

  • Establish and provide direct support for a comprehensive, ongoing program of assessment, working to ensure that rigorous and meaningful reflective assessment occurs regularly, that university administrative support services as a whole are engaged in assessment, and that evidence-guided improvement results from assessment efforts.
  • Assist administrative units in utilizing data for continuous improvement and sharing successes through engaging, meaningful storytelling.
  • Plan, organize, and coordinate administrative assessment training seminars/webinars to continually enhance the rigor of administrative assessments on all campuses.
  • Design, implement, and manage a robust Administrative Program Review process that comprehensively evaluates all administrative support service areas over a seven-to-ten-year cycle, resulting in memorandums of understanding outlining administrative support service department-level enhancements to be implemented, as needed.
  • Oversee the development of online method(s) of storing and reporting pertinent administrative program evaluation information over time.
  • Align and integrate the administrative program evaluation processes with other university planning, evaluation and accreditation functions to maximize the benefit and efficiency of institutional effectiveness efforts.
  • Collaborate with the offices of Information Technology, Institutional Research, Institutional Efficiency, and others as needed to ensure constituent access to appropriate institutional data in support of administrative assessment and administrative program review.
  • Conduct ongoing evaluation of processes related to academic and administrative review and make recommendations for improved efficiency, and
  • Provide outstanding consultative services that represent ERAU professionally in regional and national assessment forums.


Required Qualifications:

  • Master’s degree.
  • Minimum of 1-3 years of solid experience in higher education administrative support service assessment.
  • Ability and desire to use data to tell meaningful stories.

Expected Competencies:

  • Excellent customer service skills.
  • Excellent communication skills.
  • Ability to communicate with various levels of users to understand problems.
  • Must maintain a positive, professional image.
  • Excellent organizational and project management skills.
  • In-depth knowledge of the application of computing technology in support of administrative and/or academic systems.
  • Must be familiar with a wide range of software.
  • Demonstrated proficiency in online assessment planning and reporting applications.
  • Ability to learn new things and keep up with the pace of change in technology.
  • Ability to collect the appropriate information from the user to expedite the resolutions to problems.
  • Demonstrate good judgment in investigating and escalating problems.
  • Demonstrate ability to tactfully handle difficult situations and ability to maintain composure under pressure.
  • Consistently show ability to recognize and deal with priorities.
  • Recognize and perform duties although not directly assigned-assisting others as needed.
  • Maintain cooperative working relationships.
  • Seek guidance and direction as necessary for performance of duties.

Application Instructions:

  • Required Submission Materials: Resume/CV and Cover letter discussing alignment with the role.
  • Optional Submission Materials: Examples of closing the loop activities and/or data storytelling (can be artifacts or a written narrative discussing experience).
  • For guaranteed consideration, please apply prior to May 19, 2023.