Director, Customer Operations
at Jellyvision (View all jobs)
Jellyvision is hiring a Director, Customer Operations
What we do
Hello! We’re the proud parents of ALEX®, an interactive employee communications platform that makes choosing (and using) employee benefits easier and more enjoyable. Our credo is a simple one: be helpful. And we think the best way to achieve that is with a staff that reflects the vast range of ideas, perspectives, and experiences of the millions of people who use our products.
Who we are
Jellyvision is committed to continuous evolution and to fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, or country of origin…we just want amazing people who are willing to grow along
How you’ll help
The Director, Customer Operations is in charge of building and leading the Customer Operations team, driving the internal planning and management of Jellyvision’s operations activities along the customer implementation and product support journey. Working closely with the SVP of Customer Operations and Managers, the Director’s role is to remove roadblocks, troubleshoot complex issues, collaborate closely with leaders in other departments and provide guidance and support across all platform service levels.
Experience & skills you’ll need
About remote hiring
Jellyvision’s headquarters is in Chicago, however, our philosophy is “Flexible First”. This means that coming into the office is by choice, not required. But this position is also eligible for work by a remote employee out of CA, DC, FL, GA, IL, IN, KY, MA, MI, MN, NC, NE, NM, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA or WI.
The salary range for this position is: $121,808 – $148,876. Final salary is dependent upon your specific skills, years of experience and internal equity. Additionally, this position is eligible to participate in the company’s annual bonus program. Jellyvision provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, and retirement savings plans. Take a peek at our comprehensive benefits this position is eligible for on our careers page.