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Developer Support Engineer

Location: Remote

Job Description:

Airtable is seeking an enthusiastic Developer Support Engineer to help resolve our customers’ most critical technical issues. As a Developer Support Engineer, you are an integral part of the customer experience and Airtable’s success. We’re looking for someone who enjoys helping others build on Airtable – from users new to software development to experienced engineers building complex solutions.

In this role, you’ll primarily communicate with customers over email and phone to help them resolve their API integrations, scripting, and other technical issues. You will relay product feedback, usage trends, and issues internally as a stakeholder to inform company actions. This role requires a love of learning, deep curiosity, and clear communication skills.

The role can be remote. As a member of Airtable’s Support team, this role has fixed shifts to meet the needs of our global customers. There may be a requirement to work outside normal business hours (evenings/weekends/holidays). Travel options/opportunities.

What you’ll do

    • Provide exceptional technical support for Airtable developers with APIs, scripts, SDKs, and technical integrations.
    • Provide exceptional technical support for all Airtable customers by troubleshooting, resolving, and performing root cause analysis.
    • Act as a liaison between our developer community and our engineering and product teams by filing clear and concise bug reports and surfacing feedback.
    • Help turn customer and product feedback into actionable product recommendations to inform future Product, Growth, Marketing, and Customer Support initiatives.
    • Develop Airtable product expertise, learning to model any workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
    • Develop knowledge articles related to common technical issues and identify areas for improvement in our self-serve documentation and tooling.
    • Anticipate customer needs and problems before they surface; develop deep customer intuition to empower Airtable’s customers to achieve their goals.
    • Help train and educate internal teams where there are knowledge gaps.

Who you are

    • Proficient in at least one high-level programming language such as Javascript, Python, or Java.
    • Ability to understand other high-level programming languages as needed.
    • 2-6 experience in a customer-facing role dealing with technical issues.
    • Advanced technical troubleshooting skills and experience with logging tools such as Opensearch.
    • Experience with web services (REST).
    • Experience with IPAAS.
    • You are detail-oriented and possess critical thinking and problem-solving capabilities.
    • You are independent and can work in ambiguous situations.
    • Strong communication skills to articulate l complex technical topics into something clear and succinct for the target audience.

Bonus points if

    • You have experience in TypeScript, React, or Node.js.
    • You have software development experience.
    • You have experience setting up and using Airtable (personally or professionally).
    • You created processes, tools, and communication channels enabling the Developer Community.
    • You are familiar with SSO and user management systems (e.g. Okta).

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

For work locations in the San Francisco Bay Area, New York City, and Los Angeles, the base salary range for this role is:
$119,000—$161,000 USD
For all other work locations (including remote), the base salary range for this role is:
$107,100—$144,900 USD

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