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Data Entry Clerk, Help Desk

DATA ENTRY CLERK / HELP DESK

Location Irvine, California

ZIP/Postal Code 92618

Job Type Contract

Category Help Desk

Req # HSW-665076

Pay Rate $15 $23 (hourly estimate)

JOB DESCRIPTION

Insight Global is looking for a REMOTE Data Enty / IT Help Desk to join one of our Healthcare Clients in Orange County, CA. This individual will be primarily responsible for account creation, claims online portal registration, processing claims online portal tickets.

The client is currently using ServiceNow and CyberArk for account creation, with a minimum of 10 tickets per day. This individual will also be responsible for helping backlog and process new tickets that come through.

The position schedule will be Monday through Friday, with start times flexibility between 6am and 8:30am and end-times flexibility between 2pm and 4:30pm. Training will last the first 3 weeks of the assignment and start at 6am daily.

REQUIRED SKILLS & EXPERIENCE

  • 2+ years of Account Creation experience
  • 2+ years of Customer Service and IT Help Desk experience
  • Healthcare Experience
  • Ability to learn quickly
  • Detail Oriented
  • High school diploma

NICE TO HAVE SKILLS & EXPERIENCE

ServiceNow / CyberArk experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.