Customer Support Supervisor

Title: Customer Support Supervisor

Location: Remote NA

Category: Customer Support

As a Customer Service Supervisor at Taskrabbit, you will play a pivotal role in ensuring the delivery of exceptional customer service experiences. Your responsibilities will span team engagement and development, fostering ownership and accountability, providing continuous feedback, and championing customer satisfaction both within the team and across the company.

What You’ll Work On:

Customer Obsessed:

• • Foster a positive and inclusive team environment, prioritizing engagement and collaboration for a motivated work culture.

• • Facilitate continuous learning and development opportunities for team members.

• • Champion customer satisfaction, serving as a liaison between the customer service team and other departments.

Insight/Metrics Driven:

• • Demonstrate ownership and curiosity in addressing customer concerns and team challenges.

• • Set clear expectations, hold team members accountable and collaborating with cross-functional teams.

• • Establish a culture of continuous feedback, leveraging qualitative and quantitative data for improvement.

• • Analyze and understand performance trends to create actions for continuous improvement.

Trusted Resource:

• • Exhibit leadership qualities in addressing customer concerns and team challenges.

• • Collaborate with cross-functional teams, ensuring alignment with business goals.

• • Handle escalations from customers as necessary, while also guiding your team through these

What You Will Need:

• • Minimum 1 year of people management experience, within a customer-focused environment

• • Exceptional problem-solving skills, emphasizing the ability to navigate and resolve complex issues efficiently, and a strategic mindset to address challenges at a supervisor level.

• • Strong sense of ownership and disciplined curiosity, showcasing leadership in taking responsibility for team performance and implementing effective resolutions.

• • Empathetic communication skills, with a focus on building and leading a cohesive team. Ability to connect with both customers and team members on a personal level while ensuring effective communication and understanding.

• • Detail-oriented mindset with a commitment to delivering top-notch service, now extended to overseeing the quality and performance of the entire customer service team.

• • Ability to work weekends and shifts dependent on business needs.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The annual gross pay range for this position is $69,000 – $88,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• • Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.

• • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!

• • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.

• • The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.