Customer Support Specialist (Bilingual)

Customer Support · Arlington, VA · Fully Remote

Customer Support Specialist (Bilingual)

We’re seeking a talented Bilingual Customer Support Specialist to join our team and help our clients succeed and become passionate about our platform. The Customer Support Specialist role is ideal for someone with customer support experience, great communication skills, and hospitality or accounting firm experience. firsthand knowledge of the restaurant industry, and a solid understanding of complex point of sale systems. Additionally, the ideal candidate is detail-oriented, adaptably problem-solves, multi-tasks efficiently, enjoys client interaction, and is genuinely eager to learn. (We welcome applicants from both the U.S. and Canada to apply for this position.)

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 7,000+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

What type of responsibilities will I have?

• • Provide excellent phone, Google Meet and email support
  • Troubleshoot client issues and help restaurants solve problems
  • Customer follow-up with status updates regarding their questions or requests with longer resolution times
  • Develop a strong understanding of our software platform and customer tools
  • Effectively communicate and work collaboratively with other teams inside the company

What qualifications or skills are required?

• • Ability to speak and write fluently in English and Spanish
  • Passion for great customer service
  • Management experience in the hospitality industry or account management experience at an accounting firm working with small businesses
  • Solid Excel skills including experience using Excel to review financial reports
  • Strong attention to detail
  • Curiosity to explore new products and technologies including a desire to explore creative solutions to customer challenges
  • Professional verbal and written communication skills
  • Flexibility to juggle multiple tasks at once.
  • Comfortable in a fast-moving environment, where change is the norm, potentially including your role changing and growing as the company does

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant – surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other – then subtract the long nights, weekends, drunk customers at the bar…et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered – so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

Benefits (Shut the Front Door, They are Amazing)
In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.

• Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!)
• Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)
• Health Savings Account with employer match (dependent upon your medical plan selection)
• Commuter benefits with employer contribution (excluding limos and helos – for now)
• Generous Life Insurance Plan
• Short- and Long-term Disability
• Company-Paid Holidays
• 401(k) and matching
• Stock Options to buy into everything we are doing to support this industry
• 12-week fully Paid Parental Leave
• Lunch catered twice a week at our HQ in Arlington (we exclusively cater from our clients, too!
• A wellness program that sponsors healthy activities such as step challenges and provides discounts to gyms and fitness classes.