Customer Support Specialist

Title: Customer Support Specialist – Remote US

Location: United States

Job Description:

The Opportunity:

As a Customer Support Specialist at Seamless.AI, you will manage tier 1 related cases from our clients via phone and email.

Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Customer Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

Responsibilities:

• Work 100% remotely to assist our customers and effectively resolve issues through email and phone
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility when working with clients on a daily basis
• Develop a solid knowledge of Seamless.AI to assist clients with Tier 1 related issues
• Assist customers with the documentation needed to transfer ownership or add billing authorized administrators to their organization
• Collaborate with Customer Success team to ensure clients are being provided a well rounded experience and are able to utilize all resources available to them

Skillset:

• Are passionate about the customer experience and have previous experience assisting customers via email or phone
• Can autonomously troubleshoot and triage client issues ultimately take full ownership to provide a full resolution to the customer or assist in transferring their case to our Tier 2 team or other departments as necessary
• Have excellent verbal and written communication skills

Education and Requirements:

• 0-1+ Years of customer support experience required

Check out what our employees think about working at Seamless: CLICK HERE

Seamless.AI has been delivering the world’s best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.