Customer Support Specialist
Who we are:
Founded in 2013, Thistle is a leading tech-enabled food and nutrition company that delivers ready-to-eat meals right to your doorstep. We empower our customers to get and stay healthy while improving the sustainability of our food system. Thistle began as a single pop-up location in San Francisco, going from selling cold-pressed juices to delivering nearly 15 million delicious, healthy, plant-forward meals, organic cold-pressed juices, and snacks.
About the role:
We’re looking for someone who loves helping people and is passionate about the Thistle mission. As a Customer Support Specialist, you’ll field questions from our existing and potential customers through multiple communication channels. You’ll guide customers through Thistle signup and meal delivery and gather feedback to improve the overall Thistle experience. You’ll also coordinate with teams across the company to resolve issues quickly and efficiently. This position is entirely remote and reports to the Customer Support Supervisor.
We are hiring for two positions. One will work PST hours, and the other will work EST hours.
Availability required: Weekends required. This is a part-time role requiring 20-30 hours per week.
$23 – $30 an hour
The starting hourly rate for this position is out of the pay band range of $23.00 – $30.00 and represents the company’s good faith minimum and maximum range for this role at the time of the posting. The actual hourly compensation offered to a candidate will depend on various factors, including, but not limited to, the candidate’s experience, qualifications, and location.