Customer Support L1 Agent

Title: Customer Support L1 Agent (3 month contract)

Location: Simple remote

Job Description:

Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer), and more.
The rapid portfolio growth was fueled by the recently raised $100 million Series B round led by VNV Global, and the group’s revenue is currently sustainably growing 50% YoY.

SIMPLE is a leading mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth. We help users build healthier habits through balanced nutrition, offering a safe, supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition, behavior change, and digital health, enhanced through Avo, our in-app wellness assistant. With SIMPLE as their partner, users are empowered to stick to new, healthier routines. Learn more at [simple.life](https://simple.life/).

We are currently seeking talented Seasonal Customer Support L1 Representatives to join our team for the busy season, with the opportunity for some top performers to potentially secure longer-term positions.

Main Duties:

– Monitor incoming messages via Email and Chat channels

– Handle user feedback professionally and empathetically

– Collaborate with other teams and colleagues on resolving issues

– Turn potentially negative customer interactions into positive experiences

What We Are Looking For:

– Experience with Email and Chat channels

– Individuals located in the following time zones: GMT+8, GMT+3, GMT+2

– Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful

– Fluency in written English is essential

– Ability to handle routine tasks under stress and remain organized

– Self-motivated and able to thrive in a fast-paced, ever-changing environment

– Tech-savvy with attention to detail

– 1-3+ years of experience in Technical Support, Customer Support, or a similar role

– Experience with mobile products is a plus

– Willingness to work shifts (2/2 day, mid or night rotation)

Perks and Benefits:

– Competitive salary

– Fully remote position

– Premium SIMPLE subscription

– Emergency days

Important Note:

To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation.

Thank you for your time and interest!

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