Customer Support Agent

Title: Customer Support Agent

Location: Remote

Job Description:

Why hear.com?

• A global company with a long-term vision and strong growth!
• Remote Flexibility
• Benefits: Medical, Dental, Vision, 10 sick days + PTO, Parental leave, matching 401k

During a typical day, you will:

• Provide excellent customer service during each call with customers
• Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution and customer satisfaction)
• Handle high call volume – Inbound, Outbound, Email/Chat support
• Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
• Develop individual based solutions on the requirements of the customer
• Be able to act as the liaison between customers, Partner’s, and Sales Consultants
• Communicate with team to ensure a smooth experience for our customers
• Provide knowledge and in-depth advice for hearing loss

Your Profile:

• Must have Inbound/Outbound call experience
• Self-starter spirit who takes initiative
• Organized & Detail Oriented
• Team player attitude
• Ability to work well in a fast-paced environment
• Preferred background in Customer Service
• Available to work 8 hour shift between 8:00 AM – 8:00 PM, Monday – Friday with rotating Saturdays.

What We Offer:

• An opportunity to work with happy and grateful customers every single day
• A chance to grow with an innovative company
• A unique content-driven, top-performing and family-type work culture
• A high degree of autonomy and responsibility from day one
• An open-minded and international working environment that fosters creativity
• Excellent salary and benefits package with entrepreneurial incentives

Check us out…

• Tiktok: @hear.com_hearingloss
• Instagram: hear.com_Official
• website:www.hear.com

About Us…

hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped hundreds of thousands of customers get on the path to better hearing. In just 12 years, we have grown from 2 to over 1,100 team members. We help our customers hear well to live well in 7 international locations from Miami to Seoul. We promise to ourselves: to define the future of hearing care, never to be corporate, and to always live Day One.

Join us now as we are shaping this fascinating consumer healthcare space!