Customer Support Agent

Customer support agent

Location Remote

Type Full time

Department Customer Care

SOAX Team is looking for new team players as a valued addition to our Customer Care department. We are doing everything possible to make our clients’ journey pleasant and effective and hope you are sharing our vision.

Support Agents are responsible for working directly with our customers to help them set up and use SOAX, answer product questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our Product, Sales, Customer Care, and Tech teams.

You are our ideal candidate if:

• you have at least one year of experience in Customer Support;
• you are fluent in English and Russian;
• you are a proactive person and passionate about Customer Service;
• you are creative and enthusiastic in communication with the client;
• you know how to find compromises, you are lively and not afraid to take the initiative;
• you are familiar with Intercom and task trackers, can systematize knowledge and create knowledge bases;
• you are ready to go the extra mile for each client;
• it is important for you to be proud of what you do;
• you can prioritize and understand what matters;
• you can work in shifts schedule (full time, 4-day working week);
• you’re curious about the world.

What we offer

• Four-day workweek & flexible working hours. We believe in the power of results, not just the number of hours worked.
• Remote-first location policy which means you have the freedom to live and work wherever you choose. You can travel the world or stay put, it’s up to you. And with 4 weeks of paid vacation, 9 company-wide holidays, and 5 additional holidays-on-demand, you’ll have plenty of time to explore.
• At SOAX, we’re all about helping you achieve your wildest dreams. Whether you’re a seasoned pro or just starting out, we provide global opportunities to help you grow and shine. We’re a fast-growing startup with big goals, and we want you to help us achieve the next milestone in our journey.
• We know that continuous learning and development are key to success, which is why we provide learning and development budgets for courses and books. With a competitive salary and benefits in GBP, we’re committed to ensuring you have everything you need to thrive.