Customer Success Representative
OPERATIONS – CUSTOMER SUCCESS
REMOTE – INDEPENDENT CONTRACTOR
At The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.
Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.
All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools, and a fast, stable internet connection!
We are looking for ambitious, creative, and highly driven Customer Success Representatives who are passionate to build a career in Sales and Customer Success and determined to step up their game to cultivate long-lasting relationships with our customers. You’ll be working with our growing Customer Success team to improve the company’s sales and success approach in building a network of entrepreneurs and improve their lives through our products.
Our ideal candidate is someone who has excellent communication skills and good command of the English language, customer-centric, solution-oriented, and willing to go the extra mile to provide the best service to our customers. As a Customer Success Representative, you’ll have the opportunity to drive results by executing sales and account management strategies to provide the best customer experience.
Ultimately, we are looking for a self-starter who can thrive in a fast paced start-up environment.
Intellectually curious – possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right
Self-motivated with a meaningful reason to deliver excellence
Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team
Radical candor – Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable
Operates with a level of urgency – values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment
Natural customer centricity – has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them
Results-driven – focuses on achieving and exceeding measurable objectives