Customer Success Operations Manager at Birdeye in US – Apply now!
Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.
What You’ll Do
As the Customer Success Operations Manager, you will be responsible for streamlining the day-to-day operations of the customer success team, ensuring they deliver exceptional customer service, analyzing customer data to identify trends and opportunities for improvement, and working cross-functionally to implement new processes and procedures.
To succeed in this role, you will need a strong background in customer success, knowledge of important customer success metrics, and an understanding of revenue operations. You should be skilled in data analysis and identifying actionable plans to drive customer success, be an effective communicator, and able to work collaboratively with cross-functional teams to achieve results. Seeking a candidate who has succeeded in a highly-visible, fast past SaaS environment. This role offers various opportunities for growth and rapid advancement.
If you are passionate about ensuring customer success and would like to become a part of our growing team. This role offers various opportunities for growth and rapid advancement, we encourage you to apply.
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and, most importantly, our customers. Our quality is world-class. We deliver what we commit to, roll our sleeves, and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.