Title: Customer Success Operations Analyst
Location: Newport Beach, California, United States
Job Description:
The Analyst, Customer Success Operations position reports into Customer Success Operations and supports Customer Success leadership. Their role is to help the Customer Success team consistently achieve performance goals while identifying opportunities for continuous improvement through new process enhancements.
To be successful in this role, the individual will be proficient in data analysis and dashboard creation. They will also partner with Customer Success leaders and cross-functional partners to plan and execute process improvement projects.
This person will promote data-driven decision making throughout the organization by building dashboards, monitoring performance trends, and performing open-ended analysis to determine root cause impacts on performance. As they become more familiar with performance trends and team processes, they will recommend process improvements and assist teams with implementation.
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
We get to know our customers – and their patients – and look at the world through their lens.
Healthcare is too complex. We aim to simplify it for everyone.
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
We are diverse, humble, and collaborative. We put the team first and win together.
Life is short and joy is underrated. We take time to have fun and celebrate success.
In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
#LI-SS1 #LI-Remote #BI-Remote
Remote Pay Range
$65,000—$75,000 USD
Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
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