Customer Success Manager

Customer Success Manager

Americas

About The Role:

We’ve built Mode from the ground up to be the best analytics platform for Analysts and Data Scientists. As we’ve grown, an increasingly broad audience people on teams from Finance to Operations, Marketing to Engineering, and everything in between has begun to use Mode to collaborate with analysts and use data in everyday decisions. For our 500+ customers, Mode is the central place where data experts and domain experts can come together to make sense of data at the rapid pace of business today.

As an Enterprise Customer Success Manager at Mode, you’ll own a portfolio of fast growing Enterprise customers. By building exceptional relationships with each customer that you manage, you’ll deliver value at all stages of the customer journey to drive mutual success and growth. If you’re a proactive customer champion – passionate about solving problems, connecting customer value to growth, and advising customers – you’ll bring tremendous value to our customers and team!

What You’ll Do:

• Be a Strategic Customer Partner: Expertly navigate customer stakeholders and execute on mutual account plans to drive success, engagement, retention, and growth

• Connect Customer Value to Growth: Build trusted partnerships with your customers to deliver value, earning our customers’ business and driving commercial expansion and growth opportunities. Own retention, renewal, and expansion opportunities for your portfolio

• Serve as a Trusted Advisor: Bring deep curiosity and thought leadership to our customers with industry expertise, knowledge, business acumen, and technical understanding of Mode’s platform

• Collaborate to Solve Problems: Work cross-functionally with sales, support, solutions, product, marketing, and other organizations to optimize strategic account plans and resources to deliver on advanced customer needs with Mode

What You’ll Bring:

• Experience in a customer-facing role managing complex, Enterprise stakeholders in strategic sales, customer success, or account management

• Excellent communication skills and ability to build trusted relationships with stakeholders in various functions and levels

• Consultative approach to defining strategic engagements with customers to map, measure, and achieve successful outcomes

• Passion for helping customers solve problems with technology

• Ability to navigate complex organizations and drive mutual account plans

• Track record of overachieving revenue growth goals

• Strong desire to learn and curiosity to understand how things work

• Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes

• Advanced technical aptitude and ability to deeply understand Mode’s product, the analytics industry, and the value of modern approaches to working with data

• Alignment with Mode’s values

• Bonus: Experience in the data and analytics space

• Bonus: Knowledge of SQL, R, and/or Python

Benefits & Perks:

About Mode

Mode is a collaborative analytics platform that brings teams together around data to make game-changing decisions.

In everything we do, we strive to put the people we do it for first. This starts internally: together we’re building a culture that embraces diversity and learning, humility and gratitude. At the same time, we try not to take ourselves too seriously and strive for a healthy balance between work and personal pursuits.

Benefits you can expect as a Mode employee:

• Generous, flexible PTO and family leave

• Flexible work schedules we trust you to know what will make yourself most productive

• Generous professional development policy that includes funds earmarked for each employee’s discretionary professional growth Have a conference you want to attend? A class you want to take? If it’s helping take your career to the next level, it’s on us.

• Excellent health coverage for team members and their families (Mode pays the 100% of the premiums)

• Supportive work environment and a manager who is focused on your professional growth

• Company events that highlight our team’s passions and hobbies

Mode is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

#LI-REMOTE

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-Powered Analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn’t just the right thing to do for our people, it’s the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.

We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

About ThoughtSpot

The world’s most innovative companies use AI-Powered Analytics from ThoughtSpot to empower every person in their organization, from C-suite executive to frontline employee, with the ability to ask and answer data questions, create and interact with data-driven insights, and use these insights to make informed decisions and take action. ThoughtSpot is simple enough for any business person to use, yet built to handle even the largest, most complex data, wherever it may reside. That’s why customers like T-Mobile, BT, Snowflake, HubSpot, Exxon, Daimler, Medtronic, Hulu, Nasdaq, OpenTable, Huel, and Nationwide Building Society have turned to ThoughtSpot to transform their data driven decision-making cultures.

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