Customer Success Manager
Location: Anywhere in the United States
At Splash we believe that nothing is more powerful than human connection. With that our goal is to bring people together at events in a meaningful way and how we communicate to potential attendees sits at its core.
As a Customer Success Manager, you will be a strategic advisor to our Mid-Market/Enterprise customers’ event marketing initiatives. You will oversee Splash platform adoption, value realization throughout the customer lifecycle, ongoing engagement, expansion, and growth. You will understand our customers’ marketing and business goals, and how to demonstrate event ROI. CSMs collaborate with Splash’s Product, Support, Professional Services and Sales teams to drive success and scale. The position is a demanding and rewarding one. The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to work within the event marketing space.
We’re taking a new and improved approach to compensation and the way we #takecare of our Splashers. An approach that makes a lot more sense in this remote world we live in and looking toward the future of work. You can read more here. In a nutshell, we offer
It doesn’t stop there! Although we’re a remote company, we understand the importance of in-person connection. We have a yearly company offsite (pending it being safe health-wise) and fun virtual events with the rest of your team and the company (IRL too when it’s safe!).
If you’re interested in joining the team, apply below and you can expect to hear from us soon Please give us at least 2 weeks to get back to you. We promise we’re not ignoring you, playing Pokemon all day, or listening to the new J. Cole album on repeat (even though it’s ). It just takes a little TLC to go through all the applications and see if there’s a possible fit for you here.
When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you are looking for, the skills and experience you bring, what similar jobs pay and make sure there’s fair pay among those you’ll be working with. The base compensation amount for this role is targeted at $75,00 – $85,000 USD. In addition to your cash compensation, every full-time employee will be able to participate in our employee equity program. Final offer amounts are determined by multiple factors including your experience and expertise and may vary from the amounts listed above. What we can’t quantify for you are all the exciting challenges, supportive team, and amazing culture we enjoy. Please click here to gain invaluable insights from our Splash Culture Book.
At Splash, we believe that big ideas and great communities come from a team that celebrates diversity of all kinds. We are committed to being an equal opportunity workplace and encourage people from all backgrounds to apply.
*We collect personal information (PI) from you in connection with your application for employment with Splash, including the following categories of PI: identifiers, 8 personal records, 9 commercial information, 10 professional or employment information, 11 non-public education records 12 and inferences drawn from your PI. 1314 We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [privacy@Splash.com].